Welcome to the Support Centre

What is Strong Customer Authentication (SCA)?

UK and European banks have an additional layer of protection for online transactions, which may mean you are asked to provide additional information when making some purchases.


There’s no need to download anything, install software or register any information in advance, however, please be aware that during an online purchase from your desktop, mobile or other digital device, you may be asked to provide additional information using your bank’s chosen authentication method, to confirm you are the genuine cardholder.


These new security measures will assess each online transaction and decide if you will need to take an extra step at checkout. This is called Two-factor authentication, which means you will be asked to provide at least 2 pieces of data from the following categories:


- A password or PIN that you have set up with your bank

- A one-time passcode issued via your mobile phone or bank issued pin-reader

- Biometric authentication, such as a fingerprint or facial recognition

- Whether or not you are required to complete Two-factor authentication is determined by your card issuer. If you are required to provide further details, you’ll be guided through this process by your card issuer and will not be able to complete check out until your card issuer is satisfied that authentication has been successful.


For the avoidance of doubt please check your bank/card statement following your transaction/s to be certain whether or not your payment has been successful, or contact See Tickets.


When purchasing online, you will be sent a confirmation email and booking reference number.


Please check your spam folder if you do not receive this within 24 hours. Keep the confirmation email safe. If you have any queries about your purchase you will need the booking reference number.


You will be able to use the ticket tracker with the booking reference number to confirm your purchase.


Any transaction that results in a charge back or payment dispute will be cancelled. It is your responsibility to ensure that you have sufficient funds in your account to pay for the tickets. The transaction will be completed during the five working days following the sale.

Glastonbury Festival will cancel all bookings made using multi-hit software or applications to ensure everyone has a fair and equal chance of getting a ticket.


Attempting to book tickets on multiple browser tabs can cause your transaction to fail. We advise that you use one single browser tab only when booking tickets, in order to avoid problems with your transaction.


As part of Glastonbury Festival’s commitment to eradicate the touting of tickets, the Festival permits the purchase of a maximum of one ticket per person. Any duplicate orders will be cancelled. In the instance of a duplicate order being cancelled, the purchaser will be refunded less the applicable administration fee.