Welcome to the Support Centre

What is The Kingdom of The Snow Queen?

The kingdom of The Snow Queen re-imagined within Britain’s Greatest Palace


New for 2022, explore the Palace rooms, each one exquisitely transformed and filled with hidden surprises - discover the glistening Land of Snowflakes filled with a silvery frost-covered forest and venture into the wintery Kingdom of Ice adorned with larger-than-life shimmering crystals.


It’s a fairy-tale world where we really want a happy-ever-after. Will the ice-cold Snow Queen ever change her ways? Perhaps the kind reindeer will save the day and help reunite the two young friends. This fantastical winter wonderland is where the magic really begins….