Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Only one name is displayed on the tickets
I have not received my refund.
I am due a refund but I have new card details.
How much are tickets?
Can you resend my E-Tickets?
How do I get to the Affordable Art Fair?
Can I book a carer ticket?
What Galleries are participating?
Can I change the date of my booking?
Forgotten booking reference number?
Should I book tickets in advance?
Can I buy tickets on the day?
How do timed tickets work?
Can I have a refund?
Can I add extra tickets to my order?
Can I bring my dog?
Is the event accessible?
Will you be running the shuttle bus service?
What are your food and drink options?
Do children under 16 need a ticket?
Can I amend my order?
How do I track my order?
I want to contact customer service
When will I receive my E-Tickets?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Only one name is displayed on the tickets
I have not received my refund.
I am due a refund but I have new card details.
How much are tickets?
Can you resend my E-Tickets?
How do I get to the Affordable Art Fair?
Can I book a carer ticket?
What Galleries are participating?
Can I change the date of my booking?
Forgotten booking reference number?
Should I book tickets in advance?
Can I buy tickets on the day?
How do timed tickets work?
Can I have a refund?
Can I add extra tickets to my order?
Can I bring my dog?
Is the event accessible?
Will you be running the shuttle bus service?
What are your food and drink options?
Do children under 16 need a ticket?
Can I amend my order?
How do I track my order?
I want to contact customer service
When will I receive my E-Tickets?