Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
What time does the NEC car park open & close?
I am due a refund but I have new card details.
Is there parking?
I have not received my refund.
Can I park my motorbike at the NEC?
Is there WIFI at the NEC?
How do I upgrade my tickets?
Can I hire a wheelchair?
Can I use my confirmation email for entry?
Who is The Baby Show for?
What age does The Baby Show cater for?
What products will I find at The Baby Show?
Does the Live Talks Stage have a hearing loop facility?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
What happens if it's bad weather?
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
Can I show my E-Tickets on my phone?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
What time does the NEC car park open & close?
I am due a refund but I have new card details.
Is there parking?
I have not received my refund.
Can I park my motorbike at the NEC?
Is there WIFI at the NEC?
How do I upgrade my tickets?
Can I hire a wheelchair?
Can I use my confirmation email for entry?
Who is The Baby Show for?
What age does The Baby Show cater for?
What products will I find at The Baby Show?
Does the Live Talks Stage have a hearing loop facility?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
What happens if it's bad weather?
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?