Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Only one name is displayed on the tickets
I have not received my refund.
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
Is there parking?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add extra tickets to my order?
Can I change the name on my order?
I am running late
Forgotten booking reference number?
What are the opening times?
How much are tickets?
Is the event accessible?
Can I buy tickets on the day?
Can I leave and come back in?
Can I book a carer ticket?
Can I have a refund?
How do I update my contact number?
I have purchased the incorrect tickets, can I have a refund?
How do I change my address?
How do I change my email address?
My tickets have arrived and they are incorrect
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Only one name is displayed on the tickets
I have not received my refund.
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
Is there parking?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add extra tickets to my order?
Can I change the name on my order?
I am running late
Forgotten booking reference number?
What are the opening times?
How much are tickets?
Is the event accessible?
Can I buy tickets on the day?
Can I leave and come back in?
Can I book a carer ticket?
Can I have a refund?
How do I update my contact number?
I have purchased the incorrect tickets, can I have a refund?
How do I change my address?
How do I change my email address?
My tickets have arrived and they are incorrect