Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have not received my refund.
How do I upgrade my tickets?
Do I have to book in advance for Twelve Days of Christmas at Belvoir Castle?
Do Friends of Belvoir Annual Pass Holders get free access to this event?
Santa's Grotto
Audience with Santa
Where can I buy tickets for Twelve Days of Christmas at Belvoir Castle?
Is there a group rate available?
What time does the Castle close?
Is there parking?
What food & drink will be available?
What does my Twelve Days of Christmas ticket include?
How long does it take to go round the Twelve Days of Christmas event?
Can I bring my under 4 to see Santa?
Should I arrive in advance of my time slot?
What are the dates of Twelves days of Christmas at Belvoir Castle?
Can I book a carer ticket?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I change the name on my order?
I want to confirm my order
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have not received my refund.
How do I upgrade my tickets?
Do I have to book in advance for Twelve Days of Christmas at Belvoir Castle?
Do Friends of Belvoir Annual Pass Holders get free access to this event?
Santa's Grotto
Audience with Santa
Where can I buy tickets for Twelve Days of Christmas at Belvoir Castle?
Is there a group rate available?
What time does the Castle close?
Is there parking?
What food & drink will be available?
What does my Twelve Days of Christmas ticket include?
How long does it take to go round the Twelve Days of Christmas event?
Can I bring my under 4 to see Santa?
Should I arrive in advance of my time slot?
What are the dates of Twelves days of Christmas at Belvoir Castle?
Can I book a carer ticket?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I change the name on my order?
I want to confirm my order
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?