I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I am due a refund but I have new card details.
My card has been declined, what should I do?
I have not received my refund.
Can you resend my confirmation email?
I want to confirm my order.
Can I change the name on my order?
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Forgotten booking reference number?
How much are tickets?
Is the event accessible?
Can I leave and come back in?
Is there parking?
Can I book a carer ticket?
Is there a cloakroom?
Are there toilets?
Should I arrive in advance of my time slot?
What should I wear?
What time does the Castle close?
Is photography and videography allowed at the Castle?
How close is the Engine Yard to the Castle?
When and where is the Christmas Market?