Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
How do I upgrade my tickets?
How do I book for The Darling’s Afternoon Tea?
Is it on level ground?
Is there accessible parking at Christmas at Neverland?
When is the Kelly car (land train) running at Christmas in Neverland?
Can I take a pushchair to Castle Howard?
Is there parking?
How much are tickets?
What are the opening times?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
When does Christmas at Neverland take place?
How long before the Father Christmas Show do I need to arrive with my group?
Where is the meeting point for the Father Christmas Show?
Is the Father Christmas Show separate to the Christmas in Neverland experience?
Can I bring a babe in arms for free to the Father Christmas Show?
Is the Father Christmas show appropriate for a baby?
I’ve booked the Father Christmas Show. Who will be in the show?
Will I rejoin the Christmas in Neverland route once the Father Christmas show is finished?
Will my group be sat together for the Father Christmas Show?
Will there be seating available the Father Christmas Show?
Can I access the Gardens and Christmas in Neverland if I have booked the Father Christmas Show?
I’ve booked the Father Christmas show. What present will children receive?
I’ve booked the Father Christmas show. Will my group have an individual moment with Santa?
What time can we arrive for the Santa’s Grotto with Storycraft Theatre?
Where is the meeting point for Santa's grotto?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
How do I upgrade my tickets?
How do I book for The Darling’s Afternoon Tea?
Is it on level ground?
Is there accessible parking at Christmas at Neverland?
When is the Kelly car (land train) running at Christmas in Neverland?
Can I take a pushchair to Castle Howard?
Is there parking?
How much are tickets?
What are the opening times?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
When does Christmas at Neverland take place?
How long before the Father Christmas Show do I need to arrive with my group?
Where is the meeting point for the Father Christmas Show?
Is the Father Christmas Show separate to the Christmas in Neverland experience?
Can I bring a babe in arms for free to the Father Christmas Show?
Is the Father Christmas show appropriate for a baby?
I’ve booked the Father Christmas Show. Who will be in the show?
Will I rejoin the Christmas in Neverland route once the Father Christmas show is finished?
Will my group be sat together for the Father Christmas Show?
Will there be seating available the Father Christmas Show?
Can I access the Gardens and Christmas in Neverland if I have booked the Father Christmas Show?
I’ve booked the Father Christmas show. What present will children receive?
I’ve booked the Father Christmas show. Will my group have an individual moment with Santa?
What time can we arrive for the Santa’s Grotto with Storycraft Theatre?
Where is the meeting point for Santa's grotto?