Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Can you resend my E-Tickets?
When is the Decanter Fine Wine Encounter London?
Forgotten booking reference number?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Where are my tickets?
Can you resend my confirmation email?
What are the opening times?
How much are tickets?
Can I buy tickets on the day?
Can I leave and come back in?
Is there parking?
How do I update my contact number?
How do I change my address?
How do I change my email address?
When will I receive my E-Tickets?
Do I need to purchase a Grand Tasting ticket in order to purchase Masterclass or Discovery Tasting tickets?
Can I show my E-Tickets on my phone?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Can you resend my E-Tickets?
When is the Decanter Fine Wine Encounter London?
Forgotten booking reference number?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Where are my tickets?
Can you resend my confirmation email?
What are the opening times?
How much are tickets?
Can I buy tickets on the day?
Can I leave and come back in?
Is there parking?
How do I update my contact number?
How do I change my address?
How do I change my email address?
When will I receive my E-Tickets?
Do I need to purchase a Grand Tasting ticket in order to purchase Masterclass or Discovery Tasting tickets?