Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have an offer code but I don't know where to input it
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
I have sent a message via the contact form, how will I receive my reply?
How much are tickets for Dogfest?
Can you resend my E-Tickets?
Can I book a carer ticket?
When and where is Dogfest?
What does my DogFest ticket include?
How do I book dog activities at Dogfest?
Can I bring my dog?
Can I amend my order?
Can I add extra tickets to my order?
Is Dogfest accessible?
What should the format of my dogs Date of Birth be?
Can I upgrade my standard ticket to a VIP/Premium ticket?
I want to contact customer service
Can I take photos and film videos at Dogfest?
Can I attend Dogfest without a dog?
How do I get to Dogfest?
Is there parking?
I have a voucher code but I don't know where to input it?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have an offer code but I don't know where to input it
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
I have sent a message via the contact form, how will I receive my reply?
How much are tickets for Dogfest?
Can you resend my E-Tickets?
Can I book a carer ticket?
When and where is Dogfest?
What does my DogFest ticket include?
How do I book dog activities at Dogfest?
Can I bring my dog?
Can I amend my order?
Can I add extra tickets to my order?
Is Dogfest accessible?
What should the format of my dogs Date of Birth be?
Can I upgrade my standard ticket to a VIP/Premium ticket?
I want to contact customer service
Can I take photos and film videos at Dogfest?
Can I attend Dogfest without a dog?
How do I get to Dogfest?
Is there parking?
I have a voucher code but I don't know where to input it?