Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Can I amend my order?
How do I upgrade my tickets?
How do I track my order?
I am no longer able to attend due to personal circumstances.
What happens if it's bad weather?
Can I add extra tickets to my order?
Can I change the name on my order?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
What are the opening times?
Can I book a carer ticket?
Who will be exhibiting at Fully Charged Live?
What food & drink is available at Fully Charged Live?
What do I need to bring for an electric motorbike test drive?
Will there be test drives at Fully Charged Live?
What will the live sessions cover?
What attractions can I expect at Fully Charged Live?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Can I amend my order?
How do I upgrade my tickets?
How do I track my order?
I am no longer able to attend due to personal circumstances.
What happens if it's bad weather?
Can I add extra tickets to my order?
Can I change the name on my order?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
What are the opening times?
Can I book a carer ticket?
Who will be exhibiting at Fully Charged Live?
What food & drink is available at Fully Charged Live?
What do I need to bring for an electric motorbike test drive?
Will there be test drives at Fully Charged Live?
What will the live sessions cover?
What attractions can I expect at Fully Charged Live?