Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I am trying to book tickets but I keep getting an error message.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have an offer code but I don't know where to input it
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
My card has been declined, what should I do?
I have sent a message via the contact form, how will I receive my reply?
Are there toilets?
Is there parking?
What time does the NEC car park open & close?
What is the best way to get to the NEC?
Is there accommodation near the NEC?
Can I exhibit at Grand Designs Live Birmingham?
Can I park my motorbike at the NEC?
Can I park overnight at the NEC?
Is there a group rate?
Can I book a carer ticket?
Is the NEC accessible?
Can I have a refund?
How do I update my contact number?
I have purchased the incorrect tickets, can I have a refund?
How do I change my address?
How do I change my email address?
Can I show my E-Tickets on my phone?
I am trying to book tickets but I keep getting an error message.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have an offer code but I don't know where to input it
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
My card has been declined, what should I do?
I have sent a message via the contact form, how will I receive my reply?
Are there toilets?
Is there parking?
What time does the NEC car park open & close?
What is the best way to get to the NEC?
Is there accommodation near the NEC?
Can I exhibit at Grand Designs Live Birmingham?
Can I park my motorbike at the NEC?
Can I park overnight at the NEC?
Is there a group rate?
Can I book a carer ticket?
Is the NEC accessible?
Can I have a refund?
How do I update my contact number?
I have purchased the incorrect tickets, can I have a refund?
How do I change my address?
How do I change my email address?