Welcome to the Support Centre
POPULAR QUESTIONS
How do I list tickets on Fan to Fan?
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
What are TicketPlan's Terms and Conditions?
How do you get to ExCel London by tube?
I have sent a message via the contact form, how will I receive my reply?
TicketPlan Application Form
Is there parking?
I have a query regarding Fan to Fan
I am due a refund but I have new card details.
I sold my ticket on Fan to Fan, when do I get paid?
Can I get to ExCel London by cable car?
I bought tickets on Fan to Fan, when will I receive my tickets?
How do you get to ExCel London by road?
Is there disabled parking available at ExCel London?
How do I get to ExCel London?
Can I hire a wheelchair?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I add extra tickets to my order?
Can I change the name on my order?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
What are TicketPlan's Terms and Conditions?
How do you get to ExCel London by tube?
I have sent a message via the contact form, how will I receive my reply?
TicketPlan Application Form
Is there parking?
I have a query regarding Fan to Fan
I am due a refund but I have new card details.
I sold my ticket on Fan to Fan, when do I get paid?
Can I get to ExCel London by cable car?
I bought tickets on Fan to Fan, when will I receive my tickets?
How do you get to ExCel London by road?
Is there disabled parking available at ExCel London?
How do I get to ExCel London?
Can I hire a wheelchair?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I add extra tickets to my order?
Can I change the name on my order?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?