Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I am due a refund but I have new card details.
Where can I find out more information about this event?
Can I add extra tickets to my order?
I want to contact customer service
Can you resend my confirmation email?
Can you resend my E-Tickets?
I have purchased the incorrect tickets, can I have a refund?
Forgotten booking reference number?
Can I amend my order?
How do I track my order?
Can I use my confirmation email for entry?
How do I upgrade my tickets?
Can I add a child ticket to my booking?
There was an issue at the event, how do I get in touch?
I want to confirm my order
What happens if it's bad weather?
I have purchased multiple orders and only one set has arrived
Can I have a refund?
Can I change the name on my order?
How do I change my email address?
Where are my tickets?
I am no longer able to attend due to personal circumstances.
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I am due a refund but I have new card details.
Where can I find out more information about this event?
Can I add extra tickets to my order?
I want to contact customer service
Can you resend my confirmation email?
Can you resend my E-Tickets?
I have purchased the incorrect tickets, can I have a refund?
Forgotten booking reference number?
Can I amend my order?
How do I track my order?
Can I use my confirmation email for entry?
How do I upgrade my tickets?
Can I add a child ticket to my booking?
There was an issue at the event, how do I get in touch?
I want to confirm my order
What happens if it's bad weather?
I have purchased multiple orders and only one set has arrived
Can I have a refund?
Can I change the name on my order?
How do I change my email address?
Where are my tickets?
I am no longer able to attend due to personal circumstances.