Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
Can I see a seating plan?
What tickets are available for the Hampton Court Palace Festival?
Can I book a carer ticket?
Can I book accessible tickets?
Can I add extra tickets to my order?
Is the event accessible?
Forgotten booking reference number?
How much are tickets for Hampton Court Palace Festival?
Can I bring my children with me?
Where can I buy tickets for Hampton Court Palace Festival?
Is the festival outdoors?
I am trying to book tickets but I keep getting an error message.
My order timed out, what can I do?
Can I have a refund?
Can I amend my order?
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
What happens if it's bad weather?
Can I bring alcohol into the festival?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
Can I see a seating plan?
What tickets are available for the Hampton Court Palace Festival?
Can I book a carer ticket?
Can I book accessible tickets?
Can I add extra tickets to my order?
Is the event accessible?
Forgotten booking reference number?
How much are tickets for Hampton Court Palace Festival?
Can I bring my children with me?
Where can I buy tickets for Hampton Court Palace Festival?
Is the festival outdoors?
I am trying to book tickets but I keep getting an error message.
My order timed out, what can I do?
Can I have a refund?
Can I amend my order?
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
What happens if it's bad weather?
Can I bring alcohol into the festival?