Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
Which type of ticket should I purchase?
I have not received my refund.
I am due a refund but I have new card details.
How long can I stay at Jurassic Encounter?
What are the tour dates for Jurassic Encounter?
Can I change the name on my order?
Can you resend my E-Tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is the event accessible?
Is there a group rate available?
What are the opening times?
How much are tickets?
Is there parking?
Can I book a carer ticket?
Can I have a refund?
How do I update my contact number?
How do I change my address?
How do I change my email address?
When will I receive my E-Tickets?
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
I want to contact customer service
I am no longer able to attend due to personal circumstances.
There was an issue at the event, how do I get in touch?
Where are my tickets?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
Which type of ticket should I purchase?
I have not received my refund.
I am due a refund but I have new card details.
How long can I stay at Jurassic Encounter?
What are the tour dates for Jurassic Encounter?
Can I change the name on my order?
Can you resend my E-Tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is the event accessible?
Is there a group rate available?
What are the opening times?
How much are tickets?
Is there parking?
Can I book a carer ticket?
Can I have a refund?
How do I update my contact number?
How do I change my address?
How do I change my email address?
When will I receive my E-Tickets?
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
I want to contact customer service
I am no longer able to attend due to personal circumstances.
There was an issue at the event, how do I get in touch?
Where are my tickets?