Welcome to the Support Centre
POPULAR QUESTIONS
How do I list tickets on Fan to Fan?
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have a query regarding Fan to Fan
I have already placed an order, can I add refund protection?
I sold my ticket on Fan to Fan, when do I get paid?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I bought tickets on Fan to Fan, when will I receive my tickets?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
My card has been declined, what should I do?
I have not received my refund.
Are children welcome at the Kaleidoscope Festival?
What are the opening times?
Is identification from a different country eligible?
Can you resend my E-Tickets?
Can I bring my own food and drink to the Kaleidoscope Festival?
How do I get to the Kaleidoscope Festival?
I want to contact customer service
What am I not allowed to take to the Kaleidoscope Festival?
Is there re-admission at the Kaleidoscope Festival?
Is the Kaleidoscope Festival family friendly?
What's on at the Kaleidoscope Festival?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order.
I am running late
Can I change the name on my order?
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have a query regarding Fan to Fan
I have already placed an order, can I add refund protection?
I sold my ticket on Fan to Fan, when do I get paid?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I bought tickets on Fan to Fan, when will I receive my tickets?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
My card has been declined, what should I do?
I have not received my refund.
Are children welcome at the Kaleidoscope Festival?
What are the opening times?
Is identification from a different country eligible?
Can you resend my E-Tickets?
Can I bring my own food and drink to the Kaleidoscope Festival?
How do I get to the Kaleidoscope Festival?
I want to contact customer service
What am I not allowed to take to the Kaleidoscope Festival?
Is there re-admission at the Kaleidoscope Festival?
Is the Kaleidoscope Festival family friendly?
What's on at the Kaleidoscope Festival?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order.
I am running late
Can I change the name on my order?