Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
Only one name is displayed on the tickets.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I am due a refund but I have new card details.
I have not received my refund.
Can I change the card details on my instalment plan?
My card has been declined, what should I do?
Can you resend my E-Tickets?
What are the different types of tickets?
What happens if it's bad weather?
I have missed an instalment, can I still pay for it?
Can I book a carer ticket?
Is there parking?
How can I get to Kite Festival?
Can I add extra tickets to my order?
Forgotten booking reference number?
How much are tickets?
Where can I book tickets for Kite Festival?
Will there be a shop in the campsite?
What can I bring and what can't I bring?
I am no longer able to attend due to personal circumstances.
How do I upgrade my tickets?
I want to contact customer service
When will I receive my E-Tickets?
Can I amend my order?
Is there an accessible car park?
What accessible facilities are there?
Can I show my E-Tickets on my phone?
Only one name is displayed on the tickets.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I am due a refund but I have new card details.
I have not received my refund.
Can I change the card details on my instalment plan?
My card has been declined, what should I do?
Can you resend my E-Tickets?
What are the different types of tickets?
What happens if it's bad weather?
I have missed an instalment, can I still pay for it?
Can I book a carer ticket?
Is there parking?
How can I get to Kite Festival?
Can I add extra tickets to my order?
Forgotten booking reference number?
How much are tickets?
Where can I book tickets for Kite Festival?
Will there be a shop in the campsite?
What can I bring and what can't I bring?
I am no longer able to attend due to personal circumstances.
How do I upgrade my tickets?
I want to contact customer service
When will I receive my E-Tickets?
Can I amend my order?
Is there an accessible car park?
What accessible facilities are there?