Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
How much are tickets?
Only one name is displayed on the tickets
Can I book a carer ticket?
Is parking included?
Where is Sir Harold Hillier Gardens?
Can I bring my dog?
How long is the Light Up Trail?
Can you resend my E-Tickets?
What can't I bring to the event?
Is there a group rate available?
Can I change the date of my booking?
Can I add extra tickets to my order?
What is Light Up Gardens?
Do I need to pre-book my tickets?
When does it take place?
Can I buy tickets at the venue?
Forgotten booking reference number?
Is the Light Up Trail dark or covered?
Is the trail accessible?
Can I amend my order?
Can I add a child ticket to my booking?
What impact does the event have on normal public access to the gardens?
Will there be strobe lighting?
What are the opening times?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
How much are tickets?
Only one name is displayed on the tickets
Can I book a carer ticket?
Is parking included?
Where is Sir Harold Hillier Gardens?
Can I bring my dog?
How long is the Light Up Trail?
Can you resend my E-Tickets?
What can't I bring to the event?
Is there a group rate available?
Can I change the date of my booking?
Can I add extra tickets to my order?
What is Light Up Gardens?
Do I need to pre-book my tickets?
When does it take place?
Can I buy tickets at the venue?
Forgotten booking reference number?
Is the Light Up Trail dark or covered?
Is the trail accessible?
Can I amend my order?
Can I add a child ticket to my booking?
What impact does the event have on normal public access to the gardens?
Will there be strobe lighting?
What are the opening times?