Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
How do you get to ExCel London by tube?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
How do you get to ExCel London by road?
Can I get to ExCel London by cable car?
I have not received my refund.
Is there disabled parking available at ExCel London?
Can I buy food & drinks at ExCel London?
Is the event accessible?
How do I get to ExCel London?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I hire a wheelchair?
Can I change the name on my order?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is there a cash machine?
How much are tickets?
How do you get to ExCel London by tube?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
How do you get to ExCel London by road?
Can I get to ExCel London by cable car?
I have not received my refund.
Is there disabled parking available at ExCel London?
Can I buy food & drinks at ExCel London?
Is the event accessible?
How do I get to ExCel London?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I hire a wheelchair?
Can I change the name on my order?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is there a cash machine?
How much are tickets?