Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Only one name is displayed on the tickets
I have not received my refund.
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
How do you get to ExCel London by tube?
Is there parking?
Can I get to ExCel London by cable car?
How do I get to ExCel London?
Is there disabled parking available at ExCel London?
How do you get to ExCel London by road?
Is the event accessible?
Can I hire a wheelchair?
How much are tickets?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I change the name on my order?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Only one name is displayed on the tickets
I have not received my refund.
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
How do you get to ExCel London by tube?
Is there parking?
Can I get to ExCel London by cable car?
How do I get to ExCel London?
Is there disabled parking available at ExCel London?
How do you get to ExCel London by road?
Is the event accessible?
Can I hire a wheelchair?
How much are tickets?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I change the name on my order?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?