Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
Can I book for later in the year?
Where is The Ministry of Sound and how do I get there?
I have sent a message via the contact form, how will I receive my reply?
Can you resend my E-Tickets?
Will I need to show any identification?
Forgotten booking reference number?
How do I book a VIP table for the Ministry of Sound?
Is identification from a different country eligible?
Can I have a refund?
Can I amend my order?
I have purchased the incorrect tickets, can I have a refund?
How do I change my email address?
What is the dress code for the Ministry of Sound?
What are the opening times for the Ministry of Sound?
Where can I buy tickets for the Ministry of Sound?
What is the difference between a Student Early Bird and Student Final Release?
Can I show my E-Tickets on my phone?
Can I change the date of my booking?
When will I receive my E-Tickets?
I am no longer able to attend due to personal circumstances.
Can I add extra tickets to my order?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
Can I book for later in the year?
Where is The Ministry of Sound and how do I get there?
I have sent a message via the contact form, how will I receive my reply?
Can you resend my E-Tickets?
Will I need to show any identification?
Forgotten booking reference number?
How do I book a VIP table for the Ministry of Sound?
Is identification from a different country eligible?
Can I have a refund?
Can I amend my order?
I have purchased the incorrect tickets, can I have a refund?
How do I change my email address?
What is the dress code for the Ministry of Sound?
What are the opening times for the Ministry of Sound?
Where can I buy tickets for the Ministry of Sound?
What is the difference between a Student Early Bird and Student Final Release?
Can I show my E-Tickets on my phone?
Can I change the date of my booking?
When will I receive my E-Tickets?
I am no longer able to attend due to personal circumstances.
Can I add extra tickets to my order?