Welcome to the Support Centre
POPULAR QUESTIONS
How do I list tickets on Fan to Fan?
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
TicketPlan Application Form
I have a query regarding Fan to Fan
I am due a refund but I have new card details.
I sold my ticket on Fan to Fan, when do I get paid?
I bought tickets on Fan to Fan, when will I receive my tickets?
Where is The Ministry of Sound and how do I get there?
Can you resend my E-Tickets?
Can I book for later in the year?
Can I have a refund?
How do I book a VIP table for the Ministry of Sound?
Will I need to show any identification?
Can I add extra tickets to my order?
Can I change the name on my order?
I want to contact customer service
What is the dress code for the Ministry of Sound?
What is the difference between a Student Early Bird and Student Final Release?
Can I show my E-Tickets on my phone?
Is there disabled access at the Ministry of Sound?
What are the opening times?
Can I buy tickets on the day?
What is the line up for the Ministry of Sound?
I have purchased the incorrect tickets, can I have a refund?
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
TicketPlan Application Form
I have a query regarding Fan to Fan
I am due a refund but I have new card details.
I sold my ticket on Fan to Fan, when do I get paid?
I bought tickets on Fan to Fan, when will I receive my tickets?
Where is The Ministry of Sound and how do I get there?
Can you resend my E-Tickets?
Can I book for later in the year?
Can I have a refund?
How do I book a VIP table for the Ministry of Sound?
Will I need to show any identification?
Can I add extra tickets to my order?
Can I change the name on my order?
I want to contact customer service
What is the dress code for the Ministry of Sound?
What is the difference between a Student Early Bird and Student Final Release?
Can I show my E-Tickets on my phone?
Is there disabled access at the Ministry of Sound?
What are the opening times?
Can I buy tickets on the day?
What is the line up for the Ministry of Sound?
I have purchased the incorrect tickets, can I have a refund?