Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
Can I upgrade my standard ticket to a VIP ticket?
I have not received my refund.
How can I be a part of Move It?
Can I book a carer ticket?
How much are tickets?
Is there a group rate available?
Can I purchase classes separately?
What is included with the VIP tickets for Move It?
We are coming by coach, is there a drop off point?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
Can I upgrade my standard ticket to a VIP ticket?
I have not received my refund.
How can I be a part of Move It?
Can I book a carer ticket?
How much are tickets?
Is there a group rate available?
Can I purchase classes separately?
What is included with the VIP tickets for Move It?
We are coming by coach, is there a drop off point?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?