I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
I am trying to book tickets but it only lets me book one ticket.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
I have E-tickets, how do I separate them?
What are TicketPlan's Terms and Conditions?
I am trying to book tickets but I keep getting an error message.
I have sent a message via the contact form, how will I receive my reply?
My transaction is still showing as pending, can you confirm the order has gone through?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
I am trying to book tickets but it says 'Tickets not available'.
My card has been declined, what should I do?
What happens if it's bad weather?
I have received an email from PayPal but haven't received a confirmation email from you.
How long is my Shakespeare’s Story ticket valid for?
How long does my refund take to clear?
Can I use my Shakespeare Birthplace Trust Community Card to access New Place?
Why can't I book for next month for Shakespeare's Birth Place?
When will the other Shakespeare Family homes reopen?
Is there parking at any of the Shakespeare family home sites?
Expand to view all FAQs
How do I book a carer ticket for Shakespeare's Family Homes?
Can I change the date of my booking?
Are you offering concessions on ticket prices for Shakespeare's family homes?
Can you resend my E-Tickets?
I wish to book Shakespeare's Birthplace using Tesco vouchers
Can I change the time of my booking?