Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I am trying to book tickets but it only lets me book one ticket.
TicketPlan Application Form.
Can I show my E-Tickets on my phone?
I am trying to book tickets but I keep getting an error message.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
What happens if it's bad weather?
Where do I find my booking reference number?
I have received an email from PayPal but haven't received a confirmation email from you.
My card has been declined, what should I do?
I am trying to book tickets but it says 'Tickets not available'.
How long does my refund take to clear?
My order timed out and now the promotional code is saying it's been used.
I have a voucher for entry, can I use this towards the cost?
I am due a refund but I have new card details.
How do I book subscriber tickets for Spirit of Christmas Fair?
Can I make a group booking for Spirit of Christmas Fair?
Is there parking at Spirit of Christmas Fair?
Can you resend my E-Tickets?
Driving to Olympia & Parking
Can I buy a carer ticket for Spirit of Christmas Fair?
I have not received my confirmation email.
I can't find an answer to my question, can I speak to someone?
Is there a lost property at Olympia?
Is there WiFi at Olympia?
I am trying to book tickets but it only lets me book one ticket.
TicketPlan Application Form.
Can I show my E-Tickets on my phone?
I am trying to book tickets but I keep getting an error message.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
What happens if it's bad weather?
Where do I find my booking reference number?
I have received an email from PayPal but haven't received a confirmation email from you.
My card has been declined, what should I do?
I am trying to book tickets but it says 'Tickets not available'.
How long does my refund take to clear?
My order timed out and now the promotional code is saying it's been used.
I have a voucher for entry, can I use this towards the cost?
I am due a refund but I have new card details.
How do I book subscriber tickets for Spirit of Christmas Fair?
Can I make a group booking for Spirit of Christmas Fair?
Is there parking at Spirit of Christmas Fair?
Can you resend my E-Tickets?
Driving to Olympia & Parking
Can I buy a carer ticket for Spirit of Christmas Fair?
I have not received my confirmation email.
I can't find an answer to my question, can I speak to someone?
Is there a lost property at Olympia?
Is there WiFi at Olympia?