Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
TicketPlan Application Form
I am due a refund but I have new card details.
Where can I find out more information about this event?
I have purchased the incorrect tickets, can I have a refund?
Can I amend my order?
Can you resend my E-Tickets?
How do I upgrade my tickets?
Forgotten booking reference number?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I want to confirm my order
I am running late
I have lost my tickets
I want to contact customer service
When will I receive my E-Tickets?
Where are my tickets?
Is there a cash machine?
Can I have a refund?
How do I update my contact number?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
TicketPlan Application Form
I am due a refund but I have new card details.
Where can I find out more information about this event?
I have purchased the incorrect tickets, can I have a refund?
Can I amend my order?
Can you resend my E-Tickets?
How do I upgrade my tickets?
Forgotten booking reference number?
I have purchased multiple orders and only one set has arrived
How do I track my order?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I want to confirm my order
I am running late
I have lost my tickets
I want to contact customer service
When will I receive my E-Tickets?
Where are my tickets?
Is there a cash machine?
Can I have a refund?
How do I update my contact number?