Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
My card has been declined, what should I do?
I have not received my refund.
How much are tickets?
What are the opening times?
When is The Big One?
Can I book a carer ticket?
When will I receive my E-Tickets?
Forgotten booking reference number?
What do VIP tickets for The Big One include?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order.
I am running late
Can I change the name on my order?
I want to contact customer service
Can you resend my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Is there a cash machine?
Is the event accessible?
Is there parking?
Can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
My card has been declined, what should I do?
I have not received my refund.
How much are tickets?
What are the opening times?
When is The Big One?
Can I book a carer ticket?
When will I receive my E-Tickets?
Forgotten booking reference number?
What do VIP tickets for The Big One include?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order.
I am running late
Can I change the name on my order?
I want to contact customer service
Can you resend my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Is there a cash machine?
Is the event accessible?
Is there parking?
Can I have a refund?