Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Is there a cash machine?
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
What are the opening times?
How much are tickets?
Is the event accessible?
Is there parking?
Can I book a carer ticket?
Can I have a refund?
How do I update my contact number?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Is there a cash machine?
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
What are the opening times?
How much are tickets?
Is the event accessible?
Is there parking?
Can I book a carer ticket?
Can I have a refund?
How do I update my contact number?