Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I am due a refund but I have new card details.
I have not received my refund.
When will I receive my E-Tickets?
I have sent an email, how long does it take to get a reply?
How much are tickets for The Big One?
What do VIP tickets for The Big One include?
Only one name is displayed on the tickets.
What are the opening hours for The Big One?
I have sent a message via the contact form, how will I receive my reply?
When is The Big One?
Where is The Big One?
Can I book a carer ticket?
How can I purchase tickets for The Big One?
Forgotten booking reference number?
Who’s attending The Big One?
Can I change the date of my booking?
What if the event is cancelled, how do I get a refund?
Can you resend my E-Tickets?
Can I take pictures/video at The Big One?
Is there parking?
I am trying to book tickets but I keep getting an error message.
Who will be exhibiting at The Big One?
Can I add extra tickets to my order?
How do I update my contact number?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I am due a refund but I have new card details.
I have not received my refund.
When will I receive my E-Tickets?
I have sent an email, how long does it take to get a reply?
How much are tickets for The Big One?
What do VIP tickets for The Big One include?
Only one name is displayed on the tickets.
What are the opening hours for The Big One?
I have sent a message via the contact form, how will I receive my reply?
When is The Big One?
Where is The Big One?
Can I book a carer ticket?
How can I purchase tickets for The Big One?
Forgotten booking reference number?
Who’s attending The Big One?
Can I change the date of my booking?
What if the event is cancelled, how do I get a refund?
Can you resend my E-Tickets?
Can I take pictures/video at The Big One?
Is there parking?
I am trying to book tickets but I keep getting an error message.
Who will be exhibiting at The Big One?
Can I add extra tickets to my order?
How do I update my contact number?