Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I have an offer code but I don't know where to input it
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
How do I get to Alexandra Palace?
I have not received my refund.
I am due a refund but I have new card details.
Who will be exhibiting at The Cycle Show?
Is there anywhere safe to park my bike whilst I look around the show?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I want to contact customer service
Can you resend my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
How do I get to The Cycle Show?
New: Jaw Droppers at The Cycle Show
What do the VIP tickets include for The Cycle Show?
How much are tickets?
Will there be food and drink at Alexandra Palace?
What are the opening times?
I have an offer code but I don't know where to input it
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
How do I get to Alexandra Palace?
I have not received my refund.
I am due a refund but I have new card details.
Who will be exhibiting at The Cycle Show?
Is there anywhere safe to park my bike whilst I look around the show?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I want to contact customer service
Can you resend my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
How do I get to The Cycle Show?
New: Jaw Droppers at The Cycle Show
What do the VIP tickets include for The Cycle Show?
How much are tickets?
Will there be food and drink at Alexandra Palace?
What are the opening times?