Welcome to the Support Centre
POPULAR QUESTIONS
How do I list tickets on Fan to Fan?
I purchased TicketPlan, can I have a refund?
TicketPlan Application Form.
I have a query regarding Fan to Fan
I have already placed an order, can I add refund protection?
I sold my ticket on Fan to Fan, when do I get paid?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I bought tickets on Fan to Fan, when will I receive my tickets?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
I have not received my refund.
Is there a group rate available?
Can I add car parking to my booking?
Where are my tickets?
Can I change the name on my order?
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
How much are tickets?
Is the event accessible?
Can I buy tickets on the day?
Is there parking?
What Covid safety measures are in place?
Can I hire a wheelchair?
Can I book a carer ticket?
Are there shops at The Enchanted Garden of Light?
Can I have a refund?
I purchased TicketPlan, can I have a refund?
TicketPlan Application Form.
I have a query regarding Fan to Fan
I have already placed an order, can I add refund protection?
I sold my ticket on Fan to Fan, when do I get paid?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I bought tickets on Fan to Fan, when will I receive my tickets?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
I have not received my refund.
Is there a group rate available?
Can I add car parking to my booking?
Where are my tickets?
Can I change the name on my order?
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
How much are tickets?
Is the event accessible?
Can I buy tickets on the day?
Is there parking?
What Covid safety measures are in place?
Can I hire a wheelchair?
Can I book a carer ticket?
Are there shops at The Enchanted Garden of Light?
Can I have a refund?