Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
How much are tickets for The Irn Bru Carnival?
I am trying to book tickets but I keep getting an error message.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
What is a Ride Access Pass at The Irn Bru Carnival?
I am due a refund but I have new card details.
I have not received my refund.
When will I receive my E-Tickets?
I have sent an email, how long does it take to get a reply?
Can I change the date of my booking?
Do I need to book tickets in advance for The Irn Bru Carnival?
Can I add extra tickets to my order?
What food and drink will be available at The Irn Bru Carnival?
Only one name is displayed on the tickets.
Where can I book tickets for The Irn Bru Carnival?
My card has been declined, what should I do?
Forgotten booking reference number?
Do I need a ticket for The Irn Bru Carnival if I don't go on any rides?
I have sent a message via the contact form, how will I receive my reply?
Can I book a carer ticket?
I want to contact customer service
How do I get to The Irn Bru Carnival?
What are the opening times for The Irn Bru Carnival?
I want to confirm my order.
Which days are quieter so I can visit The Irn Bru Carnival?
Is there an age restriction?
Can we leave and come back in to The Irn Bru Carnival?
Can I use my ticket on any day?
How much are tickets for The Irn Bru Carnival?
I am trying to book tickets but I keep getting an error message.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
What is a Ride Access Pass at The Irn Bru Carnival?
I am due a refund but I have new card details.
I have not received my refund.
When will I receive my E-Tickets?
I have sent an email, how long does it take to get a reply?
Can I change the date of my booking?
Do I need to book tickets in advance for The Irn Bru Carnival?
Can I add extra tickets to my order?
What food and drink will be available at The Irn Bru Carnival?
Only one name is displayed on the tickets.
Where can I book tickets for The Irn Bru Carnival?
My card has been declined, what should I do?
Forgotten booking reference number?
Do I need a ticket for The Irn Bru Carnival if I don't go on any rides?
I have sent a message via the contact form, how will I receive my reply?
Can I book a carer ticket?
I want to contact customer service
How do I get to The Irn Bru Carnival?
What are the opening times for The Irn Bru Carnival?
I want to confirm my order.
Which days are quieter so I can visit The Irn Bru Carnival?
Is there an age restriction?
Can we leave and come back in to The Irn Bru Carnival?
Can I use my ticket on any day?