Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
How do I list tickets on Fan to Fan?
What are TicketPlan's Terms and Conditions?
I sold my ticket on Fan to Fan, when do I get paid?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have a query regarding Fan to Fan
I bought tickets on Fan to Fan, when will I receive my tickets?
I have not received my refund.
What is a Ride Access Pass at The Irn Bru Carnival?
Can I book a carer ticket?
Is there a group rate available?
How do I upgrade my tickets?
Can I upgrade my child ticket to an adult ticket?
Can I change the time of my booking?
Can I change the date of my booking?
Can I amend my order?
I have purchased the incorrect tickets, can I have a refund?
Can I have a refund?
Is there a cloakroom?
I have complimentary tickets for The Irn Bru Carnival
Which days are quieter so I can visit The Irn Bru Carnival?
Is there a Prayer Room at The Irn Bru Carnival?
What do I do if I lose a child at The Irn Bru Carnival?
How do I locate lost property?
What food and drink will be available at The Irn Bru Carnival?
Is there a meeting point at The Irn Bru Carnival?
Is there an age restriction?
What rides are available at The Irn Bru Carnival?
How much is Bingo at The Irn Bru Carnival?
How do I list tickets on Fan to Fan?
What are TicketPlan's Terms and Conditions?
I sold my ticket on Fan to Fan, when do I get paid?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have a query regarding Fan to Fan
I bought tickets on Fan to Fan, when will I receive my tickets?
I have not received my refund.
What is a Ride Access Pass at The Irn Bru Carnival?
Can I book a carer ticket?
Is there a group rate available?
How do I upgrade my tickets?
Can I upgrade my child ticket to an adult ticket?
Can I change the time of my booking?
Can I change the date of my booking?
Can I amend my order?
I have purchased the incorrect tickets, can I have a refund?
Can I have a refund?
Is there a cloakroom?
I have complimentary tickets for The Irn Bru Carnival
Which days are quieter so I can visit The Irn Bru Carnival?
Is there a Prayer Room at The Irn Bru Carnival?
What do I do if I lose a child at The Irn Bru Carnival?
How do I locate lost property?
What food and drink will be available at The Irn Bru Carnival?
Is there a meeting point at The Irn Bru Carnival?
Is there an age restriction?
What rides are available at The Irn Bru Carnival?
How much is Bingo at The Irn Bru Carnival?