Welcome to the Support Centre
POPULAR QUESTIONS
How do I list tickets on Fan to Fan?
I purchased TicketPlan, can I have a refund?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
TicketPlan Application Form
I have a query regarding Fan to Fan
I am due a refund but I have new card details.
I sold my ticket on Fan to Fan, when do I get paid?
How much are tickets?
I bought tickets on Fan to Fan, when will I receive my tickets?
What is a Ride Access Pass at The Irn Bru Carnival?
Where can I book tickets for The Irn Bru Carnival?
Can I change the date of my booking?
What food and drink will be available at The Irn Bru Carnival?
Can I add extra tickets to my order?
Do I need a ticket for The Irn Bru Carnival if I don't go on any rides?
Is there a group rate available?
Can I book a carer ticket?
What rides are available at The Irn Bru Carnival?
Which days are quieter so I can visit The Irn Bru Carnival?
Can I buy tickets on the day?
Is there an age restriction?
When will I receive my E-Tickets?
I want to contact customer service
Can you resend my confirmation email?
What can I use the vouchers for at The Irn Bru Carnival?
Can we leave and come back in to The Irn Bru Carnival?
I purchased TicketPlan, can I have a refund?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
TicketPlan Application Form
I have a query regarding Fan to Fan
I am due a refund but I have new card details.
I sold my ticket on Fan to Fan, when do I get paid?
How much are tickets?
I bought tickets on Fan to Fan, when will I receive my tickets?
What is a Ride Access Pass at The Irn Bru Carnival?
Where can I book tickets for The Irn Bru Carnival?
Can I change the date of my booking?
What food and drink will be available at The Irn Bru Carnival?
Can I add extra tickets to my order?
Do I need a ticket for The Irn Bru Carnival if I don't go on any rides?
Is there a group rate available?
Can I book a carer ticket?
What rides are available at The Irn Bru Carnival?
Which days are quieter so I can visit The Irn Bru Carnival?
Can I buy tickets on the day?
Is there an age restriction?
When will I receive my E-Tickets?
I want to contact customer service
Can you resend my confirmation email?
What can I use the vouchers for at The Irn Bru Carnival?
Can we leave and come back in to The Irn Bru Carnival?