Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I am trying to book tickets but I keep getting an error message.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
My card has been declined, what should I do?
I have sent a message via the contact form, how will I receive my reply?
How long is the trail at Windsor Great Park Illuminated?
Can I change the date of my booking?
I want to contact customer service
How do I get to Windsor Great Park Illuminated?
How do I book tickets for Windsor Great Park Illuminated?
Can I have a refund?
How much are tickets for Windsor Great Park Illuminated?
Is there parking?
Is there a group rate?
Can I upgrade my child ticket to an adult ticket?
How do I upgrade my tickets?
I have purchased the incorrect tickets, can I have a refund?
My tickets have arrived and they are incorrect.
Can I change the time of my booking?
Can I amend my order?
How do I update my contact number?
How do I change my address?
How do I change my email address?
I am trying to book tickets but I keep getting an error message.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
My card has been declined, what should I do?
I have sent a message via the contact form, how will I receive my reply?
How long is the trail at Windsor Great Park Illuminated?
Can I change the date of my booking?
I want to contact customer service
How do I get to Windsor Great Park Illuminated?
How do I book tickets for Windsor Great Park Illuminated?
Can I have a refund?
How much are tickets for Windsor Great Park Illuminated?
Is there parking?
Is there a group rate?
Can I upgrade my child ticket to an adult ticket?
How do I upgrade my tickets?
I have purchased the incorrect tickets, can I have a refund?
My tickets have arrived and they are incorrect.
Can I change the time of my booking?
Can I amend my order?
How do I update my contact number?
How do I change my address?
How do I change my email address?