Welcome to the Support Centre

Can I have a refund?

If you need to cancel your visit please log in here and manage your order where you will be given the option to cancel your visit. You will get a full refund if you cancel up until the day before your visit. 


If you need to cancel within the day of your visit, you may not get a refund. So, we suggest you add-on Refund Protection when buying your ticket.


You might not know that we are a charity and we rely on this income from tickets sold. If you cancel, please consider donating the price of your ticket.


If you have any other questions, please fill in the contact form via the customer service link above.


Purchased refund protection?