Welcome to the Support Centre
Topics
Ticket / Festival Info
Cars, Campervans & Tipis
Making a Booking
Onsale Help
My Order
Getting There
Access Info
App/Digital Information
Rides & Attractions
Trail FAQs
Things To Do
The Experience
Members
Getting to Slam Dunk
Trail / Palace FAQ's
Extra Info
Flying Season
Cancellations / Exchanges
Event Changed?
Anything else?
Seeing Father Christmas
Home
My Order
Customer Service
Can I have a refund?
Tickets purchased are strictly non-refundable
Purchased refund protection?