Welcome to the Support Centre

I have purchased the incorrect tickets, can I have a refund?

Tickets are strictly non-refundable. However, if you log in to your order here. You can swap your tickets (or upgrade) to a different date, depending on availability.


Please note that the exchange tool can only be used if you are booking the same number of tickets at the same or greater price. if you are unable to make the desired changes to your order using the exchange tool, please rebook and send your original and new booking reference by clicking here. To receive a refund you must submit the correct information no later than 72 hours before the original event date.


Purchased refund protection?