How do I list tickets on Fan to Fan?
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
I have a query regarding Fan to Fan
What are TicketPlan's Terms and Conditions?
I sold my ticket on Fan to Fan, when do I get paid?
Only one name is displayed on the tickets
Where is Alexandra Palace and how do I get there?
I have not received my refund.
I have sent a message via the contact form, how will I receive my reply?
I bought tickets on Fan to Fan, when will I receive my tickets?
I am due a refund but I have new card details.
When is the Alexandra Palace Fireworks Festival?
Can I book a carer ticket?
Where can I buy tickets for the Alexandra Palace Fireworks Festival?
Is there parking?
Do I need a separate ticket for the Bier Festival?
How much are tickets?
Is the event accessible?
Can I hire a wheelchair?
What food and drink will be available at the Fireworks Festival?
Where is the accessible viewing area?
Where is the blue badge parking located?
What time is the bonfire lit?
What time do the fireworks start?
How many under 10's can I bring?
What age classes as an adult?