Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
Can I park my Motorhome at the NEC?
I have not received my refund.
Can I park my motorbike at the NEC?
How do I claim a free carer ticket for Caravan, Camping and Motorhome Show?
Is there parking?
Can I use my ticket on any day?
How do I book disabled parking for Caravan, Camping and Motorhome Show?
NEC Travel & Parking information
Can I hire a wheelchair?
Are pets allowed?
Can I park overnight at the NEC?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I want to confirm my order
I am running late
I have left my tickets at home.
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
Can I park my Motorhome at the NEC?
I have not received my refund.
Can I park my motorbike at the NEC?
How do I claim a free carer ticket for Caravan, Camping and Motorhome Show?
Is there parking?
Can I use my ticket on any day?
How do I book disabled parking for Caravan, Camping and Motorhome Show?
NEC Travel & Parking information
Can I hire a wheelchair?
Are pets allowed?
Can I park overnight at the NEC?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I want to confirm my order
I am running late
I have left my tickets at home.
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?