Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I can’t find my IWM Member promo code?
I have already placed an order, can I add refund protection?
Are pets allowed?
What is included in the IWM Duxford Air Shows Gold Experience?
I am due a refund but I have new card details.
Do I need to book parking for the IWM Duxford Air Shows?
I have not received my refund.
What documents are accepted as proof of concession for events at IWM Duxford?
How do I book disabled parking for an event at IWM Duxford?
Can I return to my car at IWM Duxford?
Are there shuttle buses to IWM Duxford events?
Can I have a refund?
What is the difference between the flying participation on Saturday and Sunday for the IWM Duxford Air Shows?
Do members get free entry in to Flying Days?
I want to contact customer service
Is the event accessible?
What is the Grandstand?
How do IWM members book tickets for the IWM Duxford Air Shows?
Can I change the date of my booking?
Can you resend my E-Tickets?
Where is the blue badge parking located?
Do you offer free personal assistant Gold Experience tickets?
Can I amend my order?
I am no longer able to attend due to personal circumstances.
I want to confirm my order
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I can’t find my IWM Member promo code?
I have already placed an order, can I add refund protection?
Are pets allowed?
What is included in the IWM Duxford Air Shows Gold Experience?
I am due a refund but I have new card details.
Do I need to book parking for the IWM Duxford Air Shows?
I have not received my refund.
What documents are accepted as proof of concession for events at IWM Duxford?
How do I book disabled parking for an event at IWM Duxford?
Can I return to my car at IWM Duxford?
Are there shuttle buses to IWM Duxford events?
Can I have a refund?
What is the difference between the flying participation on Saturday and Sunday for the IWM Duxford Air Shows?
Do members get free entry in to Flying Days?
I want to contact customer service
Is the event accessible?
What is the Grandstand?
How do IWM members book tickets for the IWM Duxford Air Shows?
Can I change the date of my booking?
Can you resend my E-Tickets?
Where is the blue badge parking located?
Do you offer free personal assistant Gold Experience tickets?
Can I amend my order?
I am no longer able to attend due to personal circumstances.
I want to confirm my order