Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
What are TicketPlan's Terms and Conditions?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
When is Insomnia and what are the opening times?
I am due a refund but I have new card details.
How old do I need to be to attend the Insomnia LAN?
I have not received my refund.
Is there parking?
What food & drink will be available at the NEC?
What is a LAN ticket?
I want to contact customer service
How much are tickets?
What temperature is the venue?
What is the difference between LAN Standard and LAN Priority/VIP?
There’s so many tickets! Which one is for me?
Is there a cloakroom?
Can I have a refund?
Can you resend my E-Tickets?
NEC Travel & Parking information
Where do I buy camping tickets for Insomnia?
Where can I buy tickets for Insomnia?
What does my camping ticket include?
Can I rent a PC at Insomnia?
I’m a parent with no interest in gaming, do I still have to buy a ticket?
Does a family ticket have to be 2 adults and 2 children?
How do I upgrade my tickets?
Can I hire a wheelchair?
I have purchased multiple orders and only one set has arrived
How do I track my order?
What are TicketPlan's Terms and Conditions?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
When is Insomnia and what are the opening times?
I am due a refund but I have new card details.
How old do I need to be to attend the Insomnia LAN?
I have not received my refund.
Is there parking?
What food & drink will be available at the NEC?
What is a LAN ticket?
I want to contact customer service
How much are tickets?
What temperature is the venue?
What is the difference between LAN Standard and LAN Priority/VIP?
There’s so many tickets! Which one is for me?
Is there a cloakroom?
Can I have a refund?
Can you resend my E-Tickets?
NEC Travel & Parking information
Where do I buy camping tickets for Insomnia?
Where can I buy tickets for Insomnia?
What does my camping ticket include?
Can I rent a PC at Insomnia?
I’m a parent with no interest in gaming, do I still have to buy a ticket?
Does a family ticket have to be 2 adults and 2 children?
How do I upgrade my tickets?
Can I hire a wheelchair?
I have purchased multiple orders and only one set has arrived
How do I track my order?