Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
When is Insomnia and what are the opening times?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Can you resend my E-Tickets?
I have not received my refund.
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
Is there parking?
There’s so many tickets! Which one is for me?
Can I book a carer ticket?
What is a LAN ticket?
Can I have a refund?
I want to contact customer service
What food & drink will be available at the NEC?
Can I change the date of my booking?
Can I add extra tickets to my order?
Forgotten booking reference number?
NEC Travel & Parking information
How much are tickets?
Do I need to be with my child inside the event?
I have purchased the incorrect tickets, can I have a refund?
When will I receive my E-Tickets?
Where are my tickets?
Can I hire a wheelchair?
What's on at Insomnia?
Does a family ticket have to be 2 adults and 2 children?
Can I show my E-Tickets on my phone?
When is Insomnia and what are the opening times?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Can you resend my E-Tickets?
I have not received my refund.
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
Is there parking?
There’s so many tickets! Which one is for me?
Can I book a carer ticket?
What is a LAN ticket?
Can I have a refund?
I want to contact customer service
What food & drink will be available at the NEC?
Can I change the date of my booking?
Can I add extra tickets to my order?
Forgotten booking reference number?
NEC Travel & Parking information
How much are tickets?
Do I need to be with my child inside the event?
I have purchased the incorrect tickets, can I have a refund?
When will I receive my E-Tickets?
Where are my tickets?
Can I hire a wheelchair?
What's on at Insomnia?
Does a family ticket have to be 2 adults and 2 children?