Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I am trying to book tickets but it only lets me book one ticket.
TicketPlan Application Form.
Can I show my E-Tickets on my phone?
I am trying to book tickets but I keep getting an error message.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
What happens if it's bad weather?
Where do I find my booking reference number?
I have received an email from PayPal but haven't received a confirmation email from you.
My card has been declined, what should I do?
How do I book a carer's ticker Insomnia?
I am trying to book tickets but it says 'Tickets not available'.
How long does my refund take to clear?
There’s so many tickets! Which one is for me?
Can I have a refund?
Can I add extra tickets to my order?
My order timed out and now the promotional code is saying it's been used.
What is a BYOC ticket?
What are the prices for Insomnia?
Can you resend my E-Tickets?
I am due a refund but I have new card details.
Can I change the date of my booking?
Where do I buy camping tickets for Insomnia?
Forgotten booking reference number?
How much space do I get with a camping ticket?
I am trying to book tickets but it only lets me book one ticket.
TicketPlan Application Form.
Can I show my E-Tickets on my phone?
I am trying to book tickets but I keep getting an error message.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
What happens if it's bad weather?
Where do I find my booking reference number?
I have received an email from PayPal but haven't received a confirmation email from you.
My card has been declined, what should I do?
How do I book a carer's ticker Insomnia?
I am trying to book tickets but it says 'Tickets not available'.
How long does my refund take to clear?
There’s so many tickets! Which one is for me?
Can I have a refund?
Can I add extra tickets to my order?
My order timed out and now the promotional code is saying it's been used.
What is a BYOC ticket?
What are the prices for Insomnia?
Can you resend my E-Tickets?
I am due a refund but I have new card details.
Can I change the date of my booking?
Where do I buy camping tickets for Insomnia?
Forgotten booking reference number?
How much space do I get with a camping ticket?