Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
How do I list tickets on Fan to Fan?
TicketPlan Application Form.
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
I have a query regarding Fan to Fan
What happens if it's bad weather?
Where do I find my booking reference number?
I have received an email from PayPal but haven't received a confirmation email from you.
I have an offer code but I don't know where to input it
I bought tickets on Fan to Fan, when will I receive my tickets?
I sold my ticket on Fan to Fan, when do I get paid?
How long does my refund take to clear?
I am due a refund but I have new card details.
Diverse Break Out Space
Festival Site Information
Where is Love Saves The Day?
What items are not allowed at Love Saves The Day?
How do I upgrade my tickets?
I have purchased the incorrect tickets, can I have a refund?
Can I have a refund?
Forgotten booking reference number?
Can I take food and drink to Love Saves The Day?
Can I camp at Love Saves The Day?
I can no longer attend, can I pass the booking on to friends/family?
How do I list tickets on Fan to Fan?
TicketPlan Application Form.
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
I have a query regarding Fan to Fan
What happens if it's bad weather?
Where do I find my booking reference number?
I have received an email from PayPal but haven't received a confirmation email from you.
I have an offer code but I don't know where to input it
I bought tickets on Fan to Fan, when will I receive my tickets?
I sold my ticket on Fan to Fan, when do I get paid?
How long does my refund take to clear?
I am due a refund but I have new card details.
Diverse Break Out Space
Festival Site Information
Where is Love Saves The Day?
What items are not allowed at Love Saves The Day?
How do I upgrade my tickets?
I have purchased the incorrect tickets, can I have a refund?
Can I have a refund?
Forgotten booking reference number?
Can I take food and drink to Love Saves The Day?
Can I camp at Love Saves The Day?