Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
How do I list tickets on Fan to Fan?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I sold my ticket on Fan to Fan, when do I get paid?
Do you offer discount to Blue Light Card Holders?
Is skate hire included?
I am due a refund but I have new card details.
I have a query regarding Fan to Fan
I bought tickets on Fan to Fan, when will I receive my tickets?
I have not received my refund.
Is there a group rate available?
Do you offer season tickets?
Is there parking?
Can I pay in cash?
Can I book a carer ticket?
How old do you have to be to skate on the rink?
How many children can we bring per adult?
Do you offer Ice Skating Lessons?
How much are skating tickets?
Can I book a Child's Skate aid?
Can I use a selfie stick whilst skating?
Can I bring my bag on the ice?
Where can I store my luggage while I skate?
Is the event accessible?
How do I upgrade my tickets?
When does the ice rink take place?
Do I have to pay for a ticket if I'm just watching?
Do I need to bring ID to the rink?
How do I list tickets on Fan to Fan?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I sold my ticket on Fan to Fan, when do I get paid?
Do you offer discount to Blue Light Card Holders?
Is skate hire included?
I am due a refund but I have new card details.
I have a query regarding Fan to Fan
I bought tickets on Fan to Fan, when will I receive my tickets?
I have not received my refund.
Is there a group rate available?
Do you offer season tickets?
Is there parking?
Can I pay in cash?
Can I book a carer ticket?
How old do you have to be to skate on the rink?
How many children can we bring per adult?
Do you offer Ice Skating Lessons?
How much are skating tickets?
Can I book a Child's Skate aid?
Can I use a selfie stick whilst skating?
Can I bring my bag on the ice?
Where can I store my luggage while I skate?
Is the event accessible?
How do I upgrade my tickets?
When does the ice rink take place?
Do I have to pay for a ticket if I'm just watching?
Do I need to bring ID to the rink?