Welcome to the Support Centre
POPULAR QUESTIONS
How do I list tickets on Fan to Fan?
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
I have a query regarding Fan to Fan
What are TicketPlan's Terms and Conditions?
I sold my ticket on Fan to Fan, when do I get paid?
Is skate hire included?
How old do you have to be to skate on the rink?
Only one name is displayed on the tickets
I have not received my refund.
I have sent a message via the contact form, how will I receive my reply?
I bought tickets on Fan to Fan, when will I receive my tickets?
I am due a refund but I have new card details.
Can I book a carer ticket?
Do you offer season tickets?
Do I have to pay for a ticket if I'm just watching?
Is there a group rate available?
Is there parking?
How long is the skate session?
Can I buy tickets on the day?
What skate sizes are available?
Is the event accessible?
Can I bring my dog?
Can I bring my bag on the ice?
Do you offer Ice Skating Lessons?
Can we bring our own food?
Can I book a Child's Skate aid?
Can I take photos on the ice?
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
I have a query regarding Fan to Fan
What are TicketPlan's Terms and Conditions?
I sold my ticket on Fan to Fan, when do I get paid?
Is skate hire included?
How old do you have to be to skate on the rink?
Only one name is displayed on the tickets
I have not received my refund.
I have sent a message via the contact form, how will I receive my reply?
I bought tickets on Fan to Fan, when will I receive my tickets?
I am due a refund but I have new card details.
Can I book a carer ticket?
Do you offer season tickets?
Do I have to pay for a ticket if I'm just watching?
Is there a group rate available?
Is there parking?
How long is the skate session?
Can I buy tickets on the day?
What skate sizes are available?
Is the event accessible?
Can I bring my dog?
Can I bring my bag on the ice?
Do you offer Ice Skating Lessons?
Can we bring our own food?
Can I book a Child's Skate aid?
Can I take photos on the ice?