I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I am due a refund but I have new card details.
What is the difference between VIP and premium tickets at The Burnt City?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
My tickets have arrived and they are incorrect
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is there a group rate available?
How much are tickets?
Is the event accessible?
Is there parking?
What Covid safety measures are in place?
Can I book a carer ticket?
Can I have a refund?