Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I am trying to book tickets but I keep getting an error message.
I have already placed an order, can I add refund protection?
TicketPlan Application Form.
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
Can I change the date of my booking?
How much are tickets for The Burnt City?
I have sent an email, how long does it take to get a reply?
Can I amend my order?
I am due a refund but I have new card details.
Only one name is displayed on the tickets.
Can I have a refund?
Can you resend my E-Tickets?
I have sent a message via the contact form, how will I receive my reply?
I have not received my refund.
Where is The Burnt City?
I want to contact customer service
What is the difference between VIP and premium tickets at The Burnt City?
What food and drink is available at The Burnt City?
Can I change the time of my booking?
I have purchased the incorrect tickets, can I have a refund?
My card has been declined, what should I do?
Can I book a carer ticket?
How do I purchase tickets for The Burnt City?
I am no longer able to attend due to personal circumstances.
How do I track my order?
Can I change the name on my order?
Are there accessible performances for The Burnt City?
What time does The Burnt City start?
I am trying to book tickets but I keep getting an error message.
I have already placed an order, can I add refund protection?
TicketPlan Application Form.
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
Can I change the date of my booking?
How much are tickets for The Burnt City?
I have sent an email, how long does it take to get a reply?
Can I amend my order?
I am due a refund but I have new card details.
Only one name is displayed on the tickets.
Can I have a refund?
Can you resend my E-Tickets?
I have sent a message via the contact form, how will I receive my reply?
I have not received my refund.
Where is The Burnt City?
I want to contact customer service
What is the difference between VIP and premium tickets at The Burnt City?
What food and drink is available at The Burnt City?
Can I change the time of my booking?
I have purchased the incorrect tickets, can I have a refund?
My card has been declined, what should I do?
Can I book a carer ticket?
How do I purchase tickets for The Burnt City?
I am no longer able to attend due to personal circumstances.
How do I track my order?
Can I change the name on my order?
Are there accessible performances for The Burnt City?
What time does The Burnt City start?