Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
My card has been declined, what should I do?
I have not received my refund.
Why can't I buy Standard Plus and VIP tickets?
What do VIP tickets include at Your Horse Live?
Can I book a carer ticket?
I have more than one booking, can they be posted together?
Your Horse Live - Standard Plus Accessible Tickets
Is there parking?
Is the event accessible?
How do I book disabled parking for Your Horse Live?
What are the opening times?
Can I purchase the Standard Plus package on the multi day tickets?
What if I am late for a performance at Your Horse Live?
What do standard plus tickets include at Your Horse Live?
How do I get to Your Horse Live?
Your Horse Live - General Accessible Ticket
Your Horse Live - VIP Accessible tickets
Can you take bags into the SEIB Arena with you?
Can standard ticket holders only see one Main Arena performance?
Can I buy tickets on the day?
Can I leave and come back in?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
My card has been declined, what should I do?
I have not received my refund.
Why can't I buy Standard Plus and VIP tickets?
What do VIP tickets include at Your Horse Live?
Can I book a carer ticket?
I have more than one booking, can they be posted together?
Your Horse Live - Standard Plus Accessible Tickets
Is there parking?
Is the event accessible?
How do I book disabled parking for Your Horse Live?
What are the opening times?
Can I purchase the Standard Plus package on the multi day tickets?
What if I am late for a performance at Your Horse Live?
What do standard plus tickets include at Your Horse Live?
How do I get to Your Horse Live?
Your Horse Live - General Accessible Ticket
Your Horse Live - VIP Accessible tickets
Can you take bags into the SEIB Arena with you?
Can standard ticket holders only see one Main Arena performance?
Can I buy tickets on the day?
Can I leave and come back in?