Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Is there parking?
Can I book a carer ticket?
How do I book disabled parking for Your Horse Live?
What do VIP tickets include at Your Horse Live?
How do I get to Your Horse Live?
Your Horse Live - General Accessible Ticket
Your Horse Live - Standard Plus Accessible Tickets
Your Horse Live - VIP Accessible tickets
Does a ticket guarantee you a seat in the SEIB Arena?
Is the show busy and noisy?
Do you have a hearing loop?
Is the event accessible?
Are pets allowed?
Are pushchairs allowed at Your Horse Live?
How can I purchase tickets for Your Horse Live?
Is there a family ticket available for Your Horse Live?
Are child tickets available for Your Horse Live?
Can I see who is performing at Your Horse Live?
What is shop and drop at Your Horse Live?
Will there be food and drink at Your Horse Live?
I have more than one booking, can they be posted together?
What are the opening times?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Is there parking?
Can I book a carer ticket?
How do I book disabled parking for Your Horse Live?
What do VIP tickets include at Your Horse Live?
How do I get to Your Horse Live?
Your Horse Live - General Accessible Ticket
Your Horse Live - Standard Plus Accessible Tickets
Your Horse Live - VIP Accessible tickets
Does a ticket guarantee you a seat in the SEIB Arena?
Is the show busy and noisy?
Do you have a hearing loop?
Is the event accessible?
Are pets allowed?
Are pushchairs allowed at Your Horse Live?
How can I purchase tickets for Your Horse Live?
Is there a family ticket available for Your Horse Live?
Are child tickets available for Your Horse Live?
Can I see who is performing at Your Horse Live?
What is shop and drop at Your Horse Live?
Will there be food and drink at Your Horse Live?
I have more than one booking, can they be posted together?
What are the opening times?