Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I have an offer code but I don't know where to input it
I am due a refund but I have new card details.
How do I get to Your Horse Live?
Is there parking?
I have more than one booking, can they be posted together?
What do VIP tickets include at Your Horse Live?
I want to contact customer service
Can I have a refund?
Is the event accessible?
Are pets allowed?
Who is exhibiting at Your Horse Live?
There was an issue at the event, how do I get in touch?
Can I buy tickets on the day?
Can I book a carer ticket?
How do I book disabled parking for Your Horse Live?
What's on at Your Horse Live?
What if I am late for a performance at Your Horse Live?
How can I purchase tickets for Your Horse Live?
Where is Your Horse Live?
When is Your Horse Live?
Can I add extra tickets to my order?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I have an offer code but I don't know where to input it
I am due a refund but I have new card details.
How do I get to Your Horse Live?
Is there parking?
I have more than one booking, can they be posted together?
What do VIP tickets include at Your Horse Live?
I want to contact customer service
Can I have a refund?
Is the event accessible?
Are pets allowed?
Who is exhibiting at Your Horse Live?
There was an issue at the event, how do I get in touch?
Can I buy tickets on the day?
Can I book a carer ticket?
How do I book disabled parking for Your Horse Live?
What's on at Your Horse Live?
What if I am late for a performance at Your Horse Live?
How can I purchase tickets for Your Horse Live?
Where is Your Horse Live?
When is Your Horse Live?
Can I add extra tickets to my order?