Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I am trying to book tickets but I keep getting an error message.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
What are the differences in seating at Backyard Cinema?
My card has been declined, what should I do?
Do I need a cinema ticket to Backyard Cinema?
I have sent a message via the contact form, how will I receive my reply?
Can I book a carer ticket?
Can I have a refund?
How much are tickets for Backyard Cinema?
Can I bring my own food to Backyard Cinema?
Why can't I leave a single seat?
What should I expect during the experience at Backyard Cinema?
I want to contact customer service
Can you resend my confirmation email?
Can I add extras to my order?
How do I book tickets for Backyard Cinema?
Can I purchase food and drink in advance for Backyard Cinema?
Is there a dress code for Backyard Cinema?
Is there disabled access at Backyard Cinema?
Can you resend my E-Tickets?
Can I amend my order?
Can I take hot food into the cinema at Backyard Cinema?
It shows there are tickets left for Backyard Cinema but it says tickets unavailable?
I am trying to book tickets but I keep getting an error message.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I am due a refund but I have new card details.
I have not received my refund.
I have sent an email, how long does it take to get a reply?
What are the differences in seating at Backyard Cinema?
My card has been declined, what should I do?
Do I need a cinema ticket to Backyard Cinema?
I have sent a message via the contact form, how will I receive my reply?
Can I book a carer ticket?
Can I have a refund?
How much are tickets for Backyard Cinema?
Can I bring my own food to Backyard Cinema?
Why can't I leave a single seat?
What should I expect during the experience at Backyard Cinema?
I want to contact customer service
Can you resend my confirmation email?
Can I add extras to my order?
How do I book tickets for Backyard Cinema?
Can I purchase food and drink in advance for Backyard Cinema?
Is there a dress code for Backyard Cinema?
Is there disabled access at Backyard Cinema?
Can you resend my E-Tickets?
Can I amend my order?
Can I take hot food into the cinema at Backyard Cinema?
It shows there are tickets left for Backyard Cinema but it says tickets unavailable?