I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
I have not received my refund.
I have already placed an order, can I add refund protection?
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I am due a refund but I have new card details.
Can I have a refund?
Can I book a carer ticket?
Is there a cloakroom at Alexandra Palace?
Is the event accessible?
What are the nearest transport links to Alexandra Palace?
What are the opening times?
Is there parking?
I have a Backyard Cinema gift voucher, can I use it for this event?
Can you resend my E-Tickets?
Can I upgrade my child ticket to an adult ticket?
Will there be an interval for Romeo + Juliet at Alexandra Palace?
Where is the entrance to Alexandra Palace theatre?
Is there an age restriction?
I am no longer able to attend due to personal circumstances.
Can I change my seating allocation?
Can I change the date of my booking?
I have purchased the incorrect tickets, can I have a refund?
I want to contact customer service
Can you resend my confirmation email?
Forgotten booking reference number?
Can I buy hot food at Alexandra Palace?
Can I amend my order?