Welcome to the Support Centre
POPULAR QUESTIONS
I can no longer attend, can I pass the booking on to friends/family?
I am trying to book tickets but it only lets me book one ticket.
I am trying to book tickets but I keep getting an error message.
I have sent a message via the contact form, how will I receive my reply?
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
What happens if it's bad weather?
I have received an email from PayPal but haven't received a confirmation email from you.
What are the differences in seating at Backyard Cinema?
I am trying to book tickets but it says 'Tickets not available'.
How long does my refund take to clear?
Do I need a cinema ticket to Backyard Cinema to come for food and drinks?
My card has been declined, what should I do?
I have rescheduled tickets from a previous run of Romeo + Juliet but cannot make the new date I was given.
What kind of seating will there be at Romeo and Juliet?
Can I change the date of my booking?
Can I have a refund?
How do I book a carer for Backyard Cinema?
My tickets are set for collection, what do I need to collect?
I have a voucher code from a previous Romeo + Juliet show, how do I use it?
Is there disabled access at Backyard Cinema?
Why can't I leave a single seat?
I want to contact customer service.
Can I purchase food and drink in advance for Backyard Cinema?
What is the difference between the themes at Backyard Cinema?
I am due a refund but I have new card details.
I am no longer able to attend due to personal circumstances.
Can I buy hot food at Backyard Cinema?
Can I bring my own food to Backyard Cinema?
What time will Backyard Cinema finish?
I am trying to book tickets but it only lets me book one ticket.
I am trying to book tickets but I keep getting an error message.
I have sent a message via the contact form, how will I receive my reply?
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
What happens if it's bad weather?
I have received an email from PayPal but haven't received a confirmation email from you.
What are the differences in seating at Backyard Cinema?
I am trying to book tickets but it says 'Tickets not available'.
How long does my refund take to clear?
Do I need a cinema ticket to Backyard Cinema to come for food and drinks?
My card has been declined, what should I do?
I have rescheduled tickets from a previous run of Romeo + Juliet but cannot make the new date I was given.
What kind of seating will there be at Romeo and Juliet?
Can I change the date of my booking?
Can I have a refund?
How do I book a carer for Backyard Cinema?
My tickets are set for collection, what do I need to collect?
I have a voucher code from a previous Romeo + Juliet show, how do I use it?
Is there disabled access at Backyard Cinema?
Why can't I leave a single seat?
I want to contact customer service.
Can I purchase food and drink in advance for Backyard Cinema?
What is the difference between the themes at Backyard Cinema?
I am due a refund but I have new card details.
I am no longer able to attend due to personal circumstances.
Can I buy hot food at Backyard Cinema?
Can I bring my own food to Backyard Cinema?
What time will Backyard Cinema finish?