I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have not received my refund.
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
Can I have a refund?
Is there a cloakroom at Alexandra Palace?
I have purchased the incorrect tickets, can I have a refund?
Can I buy hot food at Alexandra Palace?
How do I track my order?
Can I change the name on my order?
I want to confirm my order
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
My tickets have arrived and they are incorrect
Can I upgrade my child ticket to an adult ticket?
Can I change the time of my booking?
Can I change my seating allocation?
Can I change the date of my booking?
Can I amend my order?
Is the event accessible?
Can I book a carer ticket?
Where is the entrance to Alexandra Palace theatre?