Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
How do I pay off my Boardmasters Festival balance?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
What do the different Tier tickets mean?
The VIP Experience at Boardmasters
Can I show my E-Tickets on my phone?
Can I pay a deposit for Boardmasters Festival?
I have already placed an order, can I add refund protection?
Can I change the card details on my instalment plan?
When will I receive my E-Tickets?
Can I have a refund?
When will I be asked for ID at Boardmasters Festival?
I want to contact customer service
Can I check if an instalment payment has been taken?
Is there an age restriction?
I am having problems paying off my balance.
I am due a refund but I have new card details.
Is there parking?
I have missed an instalment, can I still pay for it?
How much am I due to pay on my payment plan?
How do the shuttle buses work at Boardmasters Festival?
Forgotten booking reference number?
Can I book a carer ticket?
Can I change the name on my order?
I can no longer attend, can I pass the booking on to friends/family?
I have a monthly instalment ticket can I pay the rest of the payments off in full?
I have not received my refund.
Can you resend my E-Tickets?
Can I change the age of the people attending?
How do I pay off my Boardmasters Festival balance?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
What do the different Tier tickets mean?
The VIP Experience at Boardmasters
Can I show my E-Tickets on my phone?
Can I pay a deposit for Boardmasters Festival?
I have already placed an order, can I add refund protection?
Can I change the card details on my instalment plan?
When will I receive my E-Tickets?
Can I have a refund?
When will I be asked for ID at Boardmasters Festival?
I want to contact customer service
Can I check if an instalment payment has been taken?
Is there an age restriction?
I am having problems paying off my balance.
I am due a refund but I have new card details.
Is there parking?
I have missed an instalment, can I still pay for it?
How much am I due to pay on my payment plan?
How do the shuttle buses work at Boardmasters Festival?
Forgotten booking reference number?
Can I book a carer ticket?
Can I change the name on my order?
I can no longer attend, can I pass the booking on to friends/family?
I have a monthly instalment ticket can I pay the rest of the payments off in full?
I have not received my refund.
Can you resend my E-Tickets?
Can I change the age of the people attending?