Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
TicketPlan Application Form.
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
What happens if it's bad weather?
Where do I find my booking reference number?
I have received an email from PayPal but haven't received a confirmation email from you.
Can you resend my E-Tickets?
I have tickets for Carfest weekend & camping and want to add The Big Early
How can I claim my free personal assistant ticket to Carfest?
Are campervans, caravans and trailer tents allowed at Carfest?
How much are tickets for Carfest?
How long does my refund take to clear?
Can I have a refund?
Forgotten booking reference number?
When will I receive my E-Tickets?
I want to contact customer service
I am due a refund but I have new card details.
Is Carfest accessible for the disabled?
How do I upgrade my tickets?
Where can I buy tickets for CarFest?
How do I get to Carfest?
Can I sell my CarFest tickets?
Can I add a child ticket to my booking?
Can I upgrade my day ticket to a weekend ticket?
TicketPlan Application Form.
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
What happens if it's bad weather?
Where do I find my booking reference number?
I have received an email from PayPal but haven't received a confirmation email from you.
Can you resend my E-Tickets?
I have tickets for Carfest weekend & camping and want to add The Big Early
How can I claim my free personal assistant ticket to Carfest?
Are campervans, caravans and trailer tents allowed at Carfest?
How much are tickets for Carfest?
How long does my refund take to clear?
Can I have a refund?
Forgotten booking reference number?
When will I receive my E-Tickets?
I want to contact customer service
I am due a refund but I have new card details.
Is Carfest accessible for the disabled?
How do I upgrade my tickets?
Where can I buy tickets for CarFest?
How do I get to Carfest?
Can I sell my CarFest tickets?
Can I add a child ticket to my booking?
Can I upgrade my day ticket to a weekend ticket?