Welcome to the Support Centre
POPULAR QUESTIONS
Can we visit Kew Gardens during the day with our Christmas at Kew tickets?
How much are tickets for Christmas at Kew?
What are the differences between the different gates at Christmas at Kew?
Is there parking?
Can I change the date of my booking?
How long does it take to walk round Christmas at Kew?
How do I book Christmas at Kew tickets as a Kew member?
Will there be food and drink available at Christmas at Kew?
Can I add car parking to my booking?
Will there be a fairground at Christmas at Kew?
Can I show my E-Tickets on my phone?
How do I book tickets for Christmas at Kew?
Can I bring my dog?
What happens if it's bad weather?
How do I book Christmas Dinner at Christmas at Kew?
I can no longer attend, can I pass the booking on to friends/family?
Is the event accessible?
Is there an ice rink at Christmas at Kew?
When is Christmas at Kew?
TicketPlan Application Form
Can we meet Father Christmas at Christmas at Kew?
When should we arrive for our Christmas at Kew time slot?
What do we need to bring to Christmas at Kew?
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Can you resend my E-Tickets?
What are the opening times for Christmas at Kew?
Is photography allowed at Christmas at Kew?
Are there shopping facilities at Christmast at Kew?
I am running late
How much are tickets for Christmas at Kew?
What are the differences between the different gates at Christmas at Kew?
Is there parking?
Can I change the date of my booking?
How long does it take to walk round Christmas at Kew?
How do I book Christmas at Kew tickets as a Kew member?
Will there be food and drink available at Christmas at Kew?
Can I add car parking to my booking?
Will there be a fairground at Christmas at Kew?
Can I show my E-Tickets on my phone?
How do I book tickets for Christmas at Kew?
Can I bring my dog?
What happens if it's bad weather?
How do I book Christmas Dinner at Christmas at Kew?
I can no longer attend, can I pass the booking on to friends/family?
Is the event accessible?
Is there an ice rink at Christmas at Kew?
When is Christmas at Kew?
TicketPlan Application Form
Can we meet Father Christmas at Christmas at Kew?
When should we arrive for our Christmas at Kew time slot?
What do we need to bring to Christmas at Kew?
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Can you resend my E-Tickets?
What are the opening times for Christmas at Kew?
Is photography allowed at Christmas at Kew?
Are there shopping facilities at Christmast at Kew?
I am running late