Welcome to the Support Centre
POPULAR QUESTIONS
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
How much are tickets for Christmas at Kew?
Can we visit Kew Gardens during the day with our Christmas at Kew tickets?
I have sent a message via the contact form, how will I receive my reply?
Is there parking?
Can I change the date of my booking?
I am due a refund but I have new card details.
How long does it take to walk round Christmas at Kew?
What are the differences between the different gates at Christmas at Kew?
Can I add car parking to my booking?
How do I book Christmas at Kew tickets as a Kew member?
I have not received my refund.
Is the event accessible?
Will there be food and drink available at Christmas at Kew?
Will there be a fairground at Christmas at Kew?
How do I book tickets for Christmas at Kew?
Can you resend my E-Tickets?
When is Christmas at Kew?
When should we arrive for our Christmas at Kew time slot?
How do I book Christmas Dinner at Christmas at Kew?
I want to confirm my order.
I do not have my Kew membership card
Why can’t I proceed to payment without selecting Refund Protection?
I am running late
Forgotten booking reference number?
How do I become a member of Kew Gardens?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
How much are tickets for Christmas at Kew?
Can we visit Kew Gardens during the day with our Christmas at Kew tickets?
I have sent a message via the contact form, how will I receive my reply?
Is there parking?
Can I change the date of my booking?
I am due a refund but I have new card details.
How long does it take to walk round Christmas at Kew?
What are the differences between the different gates at Christmas at Kew?
Can I add car parking to my booking?
How do I book Christmas at Kew tickets as a Kew member?
I have not received my refund.
Is the event accessible?
Will there be food and drink available at Christmas at Kew?
Will there be a fairground at Christmas at Kew?
How do I book tickets for Christmas at Kew?
Can you resend my E-Tickets?
When is Christmas at Kew?
When should we arrive for our Christmas at Kew time slot?
How do I book Christmas Dinner at Christmas at Kew?
I want to confirm my order.
I do not have my Kew membership card
Why can’t I proceed to payment without selecting Refund Protection?
I am running late
Forgotten booking reference number?
How do I become a member of Kew Gardens?