Welcome to the Support Centre
POPULAR QUESTIONS
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I do not have my Kew membership card
How do I book Christmas Dinner at Christmas at Kew?
I have not received my refund.
Can I book an Essential Companion ticket?
What are the differences between the different gates at Christmas at Kew?
Can I have a refund?
Is there parking?
What if the event is cancelled, how do I get a refund?
Are there toilets?
Do you offer Blue Light discount for Christmas at Kew?
When should we arrive for our Christmas at Kew time slot?
Can we visit Kew Gardens during the day with our Christmas at Kew tickets?
The date I want shows availability, why can't I book it?
Is photography allowed at Christmas at Kew?
How much are tickets for Christmas at Kew?
I am no longer able to attend due to personal circumstances.
Can I bring my bike to Christmas at Kew?
When is Christmas at Kew?
Are there shopping facilities at Christmast at Kew?
Will there be a fairground at Christmas at Kew?
What do we need to bring to Christmas at Kew?
Will there be food and drink available at Christmas at Kew?
Can I attend Christmas at Kew in a wheelchair?
Can I bring my dog?
What are the opening times for Christmas at Kew?
There was an issue at the event, how do I get in touch?
I want to contact customer service
How do I upgrade my tickets?
What are TicketPlan's Terms and Conditions?
I do not have my Kew membership card
How do I book Christmas Dinner at Christmas at Kew?
I have not received my refund.
Can I book an Essential Companion ticket?
What are the differences between the different gates at Christmas at Kew?
Can I have a refund?
Is there parking?
What if the event is cancelled, how do I get a refund?
Are there toilets?
Do you offer Blue Light discount for Christmas at Kew?
When should we arrive for our Christmas at Kew time slot?
Can we visit Kew Gardens during the day with our Christmas at Kew tickets?
The date I want shows availability, why can't I book it?
Is photography allowed at Christmas at Kew?
How much are tickets for Christmas at Kew?
I am no longer able to attend due to personal circumstances.
Can I bring my bike to Christmas at Kew?
When is Christmas at Kew?
Are there shopping facilities at Christmast at Kew?
Will there be a fairground at Christmas at Kew?
What do we need to bring to Christmas at Kew?
Will there be food and drink available at Christmas at Kew?
Can I attend Christmas at Kew in a wheelchair?
Can I bring my dog?
What are the opening times for Christmas at Kew?
There was an issue at the event, how do I get in touch?
I want to contact customer service
How do I upgrade my tickets?