I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
I am trying to book tickets but it only lets me book one ticket.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
I have E-tickets, how do I separate them?
What are TicketPlan's Terms and Conditions?
I am trying to book tickets but I keep getting an error message.
I have sent a message via the contact form, how will I receive my reply?
My transaction is still showing as pending, can you confirm the order has gone through?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
Can I change the date of my booking?
My card has been declined, what should I do?
Can I show my E-Tickets on my phone?
I have received an email from PayPal but haven't received a confirmation email from you.
I have a voucher for entry, can I use this towards the cost?
Why can’t I proceed to payment without selecting Refund Protection?
How long does my refund take to clear?
How do I book Christmas at Kew tickets as a Kew member?
I am trying to book tickets but it says 'Tickets not available'.
How much are tickets for Christmas at Kew?
Can I add car parking to my booking?
Can you resend my E-Tickets?
I want to contact customer service.
Is parking available for Christmas at Kew?
I want to confirm my order.
How do I book tickets for Christmas at Kew?
Can we visit Kew Gardens during the day with our Christmas at Kew tickets?
Is there disabled parking at Christmas at Kew?