Welcome to the Support Centre
POPULAR QUESTIONS
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
How much are tickets for Christmas at Kew?
Is there parking?
Can we visit Kew Gardens during the day with our Christmas at Kew tickets?
Can I change the date of my booking?
I have not received my refund.
Can I add car parking to my booking?
How do I book Christmas at Kew tickets as a Kew member?
Is the event accessible?
How do I book tickets for Christmas at Kew?
What are the differences between the different gates at Christmas at Kew?
How long does it take to walk round Christmas at Kew?
Will there be a fairground at Christmas at Kew?
How do I book Christmas Dinner at Christmas at Kew?
Will there be food and drink available at Christmas at Kew?
Can you resend my E-Tickets?
Why can’t I proceed to payment without selecting Refund Protection?
I do not have my Kew membership card
I want to confirm my order.
How do I become a member of Kew Gardens?
Can I book a carer ticket?
When should we arrive for our Christmas at Kew time slot?
Is there a group rate available?
Can I bring a pushchair to Christmas at Kew?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
How much are tickets for Christmas at Kew?
Is there parking?
Can we visit Kew Gardens during the day with our Christmas at Kew tickets?
Can I change the date of my booking?
I have not received my refund.
Can I add car parking to my booking?
How do I book Christmas at Kew tickets as a Kew member?
Is the event accessible?
How do I book tickets for Christmas at Kew?
What are the differences between the different gates at Christmas at Kew?
How long does it take to walk round Christmas at Kew?
Will there be a fairground at Christmas at Kew?
How do I book Christmas Dinner at Christmas at Kew?
Will there be food and drink available at Christmas at Kew?
Can you resend my E-Tickets?
Why can’t I proceed to payment without selecting Refund Protection?
I do not have my Kew membership card
I want to confirm my order.
How do I become a member of Kew Gardens?
Can I book a carer ticket?
When should we arrive for our Christmas at Kew time slot?
Is there a group rate available?
Can I bring a pushchair to Christmas at Kew?