Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
Only one name is displayed on the tickets.
What ticket types are available for the Long Road Festival?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Can I add extra tickets to my order?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
How do I get to the Long Road Festival?
What do the different Tier tickets mean?
I have not received my refund.
Can I book a carer ticket?
Can I change the card details on my instalment plan?
My card has been declined, what should I do?
Can I buy tickets on the day?
How much are tickets?
Does a camping ticket for The Long Road include access to the festival?
How can I buy tickets for the Long Road Festival?
What accommodation is available at Long Road Festival?
I want to contact customer service
Is the event accessible?
Can you resend my E-Tickets?
Is there parking?
What else is on at The Long Road Festival?
What are the opening times?
Camping guidelines for Pitch & Park
Can I amend my order?
What is High Falootin' VIP?
Can I show my E-Tickets on my phone?
Only one name is displayed on the tickets.
What ticket types are available for the Long Road Festival?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
Can I add extra tickets to my order?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
How do I get to the Long Road Festival?
What do the different Tier tickets mean?
I have not received my refund.
Can I book a carer ticket?
Can I change the card details on my instalment plan?
My card has been declined, what should I do?
Can I buy tickets on the day?
How much are tickets?
Does a camping ticket for The Long Road include access to the festival?
How can I buy tickets for the Long Road Festival?
What accommodation is available at Long Road Festival?
I want to contact customer service
Is the event accessible?
Can you resend my E-Tickets?
Is there parking?
What else is on at The Long Road Festival?
What are the opening times?
Camping guidelines for Pitch & Park
Can I amend my order?
What is High Falootin' VIP?