Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
What do the different Tier tickets mean?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
Can I change the card details on my instalment plan?
I have missed an instalment, can I still pay for it?
I am due a refund but I have new card details.
Can I have a refund?
Is there a shuttle bus to The Long Road?
I have not received my refund.
What are the opening times?
I have a monthly instalment ticket can I pay the rest of the payments off in full?
What ticket types are available for the Long Road Festival?
How do I get to the Long Road Festival?
Is there parking?
Can I amend my order?
How much am I due to pay on my payment plan?
Can you resend my E-Tickets?
Can I add extra tickets to my order?
Where is the Long Road festival?
Can I book a carer ticket?
What is the size of a Live-In Vehicle ticket for The Long Road Festival?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
How do I change my email address?
I want to contact customer service
When are my payments due for my instalments?
I purchased my ticket via instalments, how do I stop further payments?
What do the different Tier tickets mean?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
Can I change the card details on my instalment plan?
I have missed an instalment, can I still pay for it?
I am due a refund but I have new card details.
Can I have a refund?
Is there a shuttle bus to The Long Road?
I have not received my refund.
What are the opening times?
I have a monthly instalment ticket can I pay the rest of the payments off in full?
What ticket types are available for the Long Road Festival?
How do I get to the Long Road Festival?
Is there parking?
Can I amend my order?
How much am I due to pay on my payment plan?
Can you resend my E-Tickets?
Can I add extra tickets to my order?
Where is the Long Road festival?
Can I book a carer ticket?
What is the size of a Live-In Vehicle ticket for The Long Road Festival?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
How do I change my email address?
I want to contact customer service
When are my payments due for my instalments?
I purchased my ticket via instalments, how do I stop further payments?