Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have not received my refund.
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
Can I change the card details on my instalment plan?
What do the different Tier tickets mean?
What ticket types are available for the Long Road Festival?
How do I get to the Long Road Festival?
Can I buy tickets on the day?
How can I buy tickets for the Long Road Festival?
Is there a shuttle bus to The Long Road?
Is the event accessible?
Can I add extra tickets to my order?
Can I book a carer ticket?
Can I buy VIP tickets for the Long Road Festival?
How much are tickets?
Is there parking?
Can I buy a payment plan for the Long Road Festival?
What is High Falootin' VIP?
Does a camping ticket for The Long Road include access to the festival?
I have a monthly instalment ticket can I pay the rest of the payments off in full?
I have missed an instalment, can I still pay for it?
What is the size of a Live-In Vehicle ticket for The Long Road Festival?
How do I change my email address?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have not received my refund.
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
Can I change the card details on my instalment plan?
What do the different Tier tickets mean?
What ticket types are available for the Long Road Festival?
How do I get to the Long Road Festival?
Can I buy tickets on the day?
How can I buy tickets for the Long Road Festival?
Is there a shuttle bus to The Long Road?
Is the event accessible?
Can I add extra tickets to my order?
Can I book a carer ticket?
Can I buy VIP tickets for the Long Road Festival?
How much are tickets?
Is there parking?
Can I buy a payment plan for the Long Road Festival?
What is High Falootin' VIP?
Does a camping ticket for The Long Road include access to the festival?
I have a monthly instalment ticket can I pay the rest of the payments off in full?
I have missed an instalment, can I still pay for it?
What is the size of a Live-In Vehicle ticket for The Long Road Festival?
How do I change my email address?