Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have an offer code but I don't know where to input it
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Half price tickets for Blenheim Palace with my Nocturne Live tickets
Where are my tickets?
I want to contact customer service
When will my tickets be despatched?
Can I bring my own food and drink to Nocturne Live?
What are the opening times?
Can I book a carer ticket?
My tickets are set for collection, what do I need to collect?
Can I use my confirmation email for entry?
Can I have a refund?
Can I amend my order?
How do I upgrade my tickets?
Can I change the name on my order?
Can you resend my confirmation email?
Is the event accessible?
Can I change my seating allocation?
I have purchased multiple orders and only one set has arrived
I am no longer able to attend due to personal circumstances.
Can I add extra tickets to my order?
I have purchased the incorrect tickets, can I have a refund?
How do I change my address?
Forgotten booking reference number?
What does the VIP package include at Nocturne Live?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have an offer code but I don't know where to input it
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Half price tickets for Blenheim Palace with my Nocturne Live tickets
Where are my tickets?
I want to contact customer service
When will my tickets be despatched?
Can I bring my own food and drink to Nocturne Live?
What are the opening times?
Can I book a carer ticket?
My tickets are set for collection, what do I need to collect?
Can I use my confirmation email for entry?
Can I have a refund?
Can I amend my order?
How do I upgrade my tickets?
Can I change the name on my order?
Can you resend my confirmation email?
Is the event accessible?
Can I change my seating allocation?
I have purchased multiple orders and only one set has arrived
I am no longer able to attend due to personal circumstances.
Can I add extra tickets to my order?
I have purchased the incorrect tickets, can I have a refund?
How do I change my address?
Forgotten booking reference number?
What does the VIP package include at Nocturne Live?