I purchased TicketPlan, can I have a refund?
I am trying to book tickets but it only lets me book one ticket.
I am trying to book tickets but I keep getting an error message.
Can I amend my order?
Can I show my E-Tickets on my phone?
Where is Secret Cinema held?
I have already placed an order, can I add refund protection?
TicketPlan Application Form.
Do we need to dress in character for Secret Cinema?
What’s the difference between Immersive Ticket and Immersive Ticket + Film at Secret Cinema
What are TicketPlan's Terms and Conditions?
When will I receive my E-Tickets?
I have sent an email, how long does it take to get a reply?
I am trying to book tickets but it says 'Tickets not available'.
My card has been declined, what should I do?
Can I have a free carer ticket for Secret Cinema?
Only one name is displayed on the tickets.
Can you resend my E-Tickets?
What time should I arrive at Secret Cinema?
Is Secret Cinema accessible?
I want to contact customer service
When is the latest I can arrive at Secret Cinema?
Can I have a refund?
I have purchased the incorrect tickets, can I have a refund?
What ticket types are available at Secret Cinema?
How long is the Secret Cinema experience?
I can no longer attend, can I pass the booking on to friends/family?
I have not received my confirmation email.
Will we watch the film at Secret Cinema?
Will there be food and drink available at Secret Cinema?