Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I am trying to book tickets but I keep getting an error message.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
My card has been declined, what should I do?
I have sent a message via the contact form, how will I receive my reply?
What ticket types are available at Secret Cinema?
Is Secret Cinema accessible?
Is there a group rate?
Can I book a carer ticket?
Can I have a refund?
How do I update my contact number?
How do I change my address?
How do I change my email address?
I have left my tickets at home.
My order timed out, what can I do?
When will I receive my E-Tickets?
Can you resend my E-Tickets?
Can I amend my order?
When does Secret Cinema Presents Guardians of the Galaxy take place?
How long is the Secret Cinema experience?
What’s the difference between Immersive Ticket and Immersive Ticket + Film at Secret Cinema
Do we need to dress in character for Secret Cinema?
What is Secret Cinema Presents Guardians of the Galaxy?
Forgotten booking reference number?
Will there be seats at Secret Cinema?
Can I show my E-Tickets on my phone?
I am trying to book tickets but I keep getting an error message.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
My card has been declined, what should I do?
I have sent a message via the contact form, how will I receive my reply?
What ticket types are available at Secret Cinema?
Is Secret Cinema accessible?
Is there a group rate?
Can I book a carer ticket?
Can I have a refund?
How do I update my contact number?
How do I change my address?
How do I change my email address?
I have left my tickets at home.
My order timed out, what can I do?
When will I receive my E-Tickets?
Can you resend my E-Tickets?
Can I amend my order?
When does Secret Cinema Presents Guardians of the Galaxy take place?
How long is the Secret Cinema experience?
What’s the difference between Immersive Ticket and Immersive Ticket + Film at Secret Cinema
Do we need to dress in character for Secret Cinema?
What is Secret Cinema Presents Guardians of the Galaxy?
Forgotten booking reference number?
Will there be seats at Secret Cinema?