Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
What are TicketPlan's Terms and Conditions?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
Where is Secret Cinema held?
How do I book tickets for Secret Cinema?
How do I track my order?
Can I change the name on my order?
I want to confirm my order
I want to contact customer service
Can you resend my E-Tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is there a group rate available?
How much are tickets?
Is the event accessible?
Can I buy tickets on the day?
Can I book a carer ticket?
Can I have a refund?
How do I update my contact number?
How do I change my address?
How do I change my email address?
When will I receive my E-Tickets?
Can I amend my order?
What ticket types are available at Secret Cinema?
When does Secret Cinema Presents Guardians of the Galaxy take place?
How long is the Secret Cinema experience?
What’s the difference between Immersive Ticket and Immersive Ticket + Film at Secret Cinema
Do we need to dress in character for Secret Cinema?
What is Secret Cinema Presents Guardians of the Galaxy?
What are TicketPlan's Terms and Conditions?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
Where is Secret Cinema held?
How do I book tickets for Secret Cinema?
How do I track my order?
Can I change the name on my order?
I want to confirm my order
I want to contact customer service
Can you resend my E-Tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is there a group rate available?
How much are tickets?
Is the event accessible?
Can I buy tickets on the day?
Can I book a carer ticket?
Can I have a refund?
How do I update my contact number?
How do I change my address?
How do I change my email address?
When will I receive my E-Tickets?
Can I amend my order?
What ticket types are available at Secret Cinema?
When does Secret Cinema Presents Guardians of the Galaxy take place?
How long is the Secret Cinema experience?
What’s the difference between Immersive Ticket and Immersive Ticket + Film at Secret Cinema
Do we need to dress in character for Secret Cinema?
What is Secret Cinema Presents Guardians of the Galaxy?