Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
Only one name is displayed on the tickets.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
I have not received my refund.
Can I book a carer ticket?
When is Terrible Thames?
Can I change the date of my booking?
How much are tickets?
What discounts are available to NHS staff for Terrible Thames?
Is Terrible Thames accessible?
Why can’t I proceed to payment without selecting Refund Protection?
Can I buy tickets on the day?
Is there a group rate?
Can I show my E-Tickets on my phone?
How do I buy tickets for Terrible Thames?
Is there an age restriction?
Can I have a refund?
Will the characters be in costume?
How long does the Terrible Thames boat trip take?
How long are the cruises for Terrible Thames?
Is there parking?
Can I amend my order?
My tickets have arrived and they are incorrect.
Can you resend my E-Tickets?
How long are the queues to board the Terrible Thames boat?
Can I show my E-Tickets on my phone?
Only one name is displayed on the tickets.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
I have not received my refund.
Can I book a carer ticket?
When is Terrible Thames?
Can I change the date of my booking?
How much are tickets?
What discounts are available to NHS staff for Terrible Thames?
Is Terrible Thames accessible?
Why can’t I proceed to payment without selecting Refund Protection?
Can I buy tickets on the day?
Is there a group rate?
Can I show my E-Tickets on my phone?
How do I buy tickets for Terrible Thames?
Is there an age restriction?
Can I have a refund?
Will the characters be in costume?
How long does the Terrible Thames boat trip take?
How long are the cruises for Terrible Thames?
Is there parking?
Can I amend my order?
My tickets have arrived and they are incorrect.
Can you resend my E-Tickets?
How long are the queues to board the Terrible Thames boat?