Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I am due a refund but I have new card details.
When is Terrible Thames?
How do I buy tickets for Terrible Thames?
How do I book Terrible Thames using a gift voucher?
Can I purchase a Terrible Thames gift voucher?
Can I buy tickets on the day?
How much are tickets?
Is there a group rate available?
Can I book a carer ticket?
Can I show my E-Tickets on my phone?
I want to contact customer service
What is Terrible Thames?
Is there parking?
Is there an age restriction?
Is there a cloakroom?
Can I pay with cash at Terrible Thames?
What discounts are available to NHS staff for Terrible Thames?
When will I receive my E-Tickets?
How long are the cruises for Terrible Thames?
What if it is raining on the day of our visit to Terrible Thames?
Can I buy merchandise for Terrible Thames?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I am due a refund but I have new card details.
When is Terrible Thames?
How do I buy tickets for Terrible Thames?
How do I book Terrible Thames using a gift voucher?
Can I purchase a Terrible Thames gift voucher?
Can I buy tickets on the day?
How much are tickets?
Is there a group rate available?
Can I book a carer ticket?
Can I show my E-Tickets on my phone?
I want to contact customer service
What is Terrible Thames?
Is there parking?
Is there an age restriction?
Is there a cloakroom?
Can I pay with cash at Terrible Thames?
What discounts are available to NHS staff for Terrible Thames?
When will I receive my E-Tickets?
How long are the cruises for Terrible Thames?
What if it is raining on the day of our visit to Terrible Thames?
Can I buy merchandise for Terrible Thames?