Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
What discounts are available to NHS staff for Terrible Thames?
Can you resend my E-Tickets?
When is Terrible Thames?
I have not received my refund.
Can I book a carer ticket?
Forgotten booking reference number?
Can you resend my confirmation email?
How much are tickets?
Can I buy tickets on the day?
Is there an age restriction?
Is there a cloakroom?
Can I show my E-Tickets on my phone?
Can I upgrade my child ticket to an adult ticket?
Can I change the time of my booking?
Can I use my confirmation email for entry?
Can I amend my order?
How do I track my order?
Can I change the name on my order?
I want to contact customer service
If I lose something at Terrible Thames, what do I do?
How do I buy tickets for Terrible Thames?
How do I get to Terrible Thames?
Do you check bags?
Can I add a child ticket to my booking?
Can I show my E-Tickets on my phone?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
What discounts are available to NHS staff for Terrible Thames?
Can you resend my E-Tickets?
When is Terrible Thames?
I have not received my refund.
Can I book a carer ticket?
Forgotten booking reference number?
Can you resend my confirmation email?
How much are tickets?
Can I buy tickets on the day?
Is there an age restriction?
Is there a cloakroom?
Can I show my E-Tickets on my phone?
Can I upgrade my child ticket to an adult ticket?
Can I change the time of my booking?
Can I use my confirmation email for entry?
Can I amend my order?
How do I track my order?
Can I change the name on my order?
I want to contact customer service
If I lose something at Terrible Thames, what do I do?
How do I buy tickets for Terrible Thames?
How do I get to Terrible Thames?
Do you check bags?
Can I add a child ticket to my booking?