Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
I am trying to book tickets but it only lets me book one ticket.
TicketPlan Application Form.
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
I am trying to book tickets but I keep getting an error message.
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
Can I change the date of my booking?
Can I get a free carer ticket for Terrible Thames?
What happens if it's bad weather?
Where do I find my booking reference number?
I have received an email from PayPal but haven't received a confirmation email from you.
How much are tickets for Terrible Thames?
Can you resend my E-Tickets?
My card has been declined, what should I do?
Can I change the time of my booking?
Can I show my E-Tickets on my phone?
I am trying to book tickets but it says 'Tickets not available'.
Where is Terrible Thames?
What is Terrible Thames?
I want to contact customer service
When is Terrible Thames?
Can I have a refund?
Is Terrible Thames accessible?
Which pier does the Terrible Thames Tour sail from?
I can no longer attend, can I pass the booking on to friends/family?
I am trying to book tickets but it only lets me book one ticket.
TicketPlan Application Form.
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
I am trying to book tickets but I keep getting an error message.
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
Only one name is displayed on the tickets.
I have sent an email, how long does it take to get a reply?
My transaction is still showing as pending, can you confirm the order has gone through?
Can I change the date of my booking?
Can I get a free carer ticket for Terrible Thames?
What happens if it's bad weather?
Where do I find my booking reference number?
I have received an email from PayPal but haven't received a confirmation email from you.
How much are tickets for Terrible Thames?
Can you resend my E-Tickets?
My card has been declined, what should I do?
Can I change the time of my booking?
Can I show my E-Tickets on my phone?
I am trying to book tickets but it says 'Tickets not available'.
Where is Terrible Thames?
What is Terrible Thames?
I want to contact customer service
When is Terrible Thames?
Can I have a refund?
Is Terrible Thames accessible?
Which pier does the Terrible Thames Tour sail from?