Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
Can I change the card details on my instalment plan?
I have already placed an order, can I add refund protection?
I have missed an instalment, can I still pay for it?
I am due a refund but I have new card details.
Can you resend my E-Tickets?
Can I have a refund?
How do I get to Tramlines?
I have not received my refund.
When are my payments due for my instalments?
What food and drink is available at Tramlines?
What ticket types are available for Tramlines?
Can I add extra tickets to my order?
I want to confirm my order
When will I receive my E-Tickets?
Is the event accessible?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
How do I change my address?
How much am I due to pay on my payment plan?
I have a monthly instalment ticket can I pay the rest of the payments off in full?
I purchased my ticket via instalments, how do I stop further payments?
How much are tickets?
Is there parking?
Can I book a carer ticket?
What is the line up for Tramlines?
When is Tramlines?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
Can I change the card details on my instalment plan?
I have already placed an order, can I add refund protection?
I have missed an instalment, can I still pay for it?
I am due a refund but I have new card details.
Can you resend my E-Tickets?
Can I have a refund?
How do I get to Tramlines?
I have not received my refund.
When are my payments due for my instalments?
What food and drink is available at Tramlines?
What ticket types are available for Tramlines?
Can I add extra tickets to my order?
I want to confirm my order
When will I receive my E-Tickets?
Is the event accessible?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
How do I change my address?
How much am I due to pay on my payment plan?
I have a monthly instalment ticket can I pay the rest of the payments off in full?
I purchased my ticket via instalments, how do I stop further payments?
How much are tickets?
Is there parking?
Can I book a carer ticket?
What is the line up for Tramlines?
When is Tramlines?