Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I am due a refund but I have new card details.
Can I change the card details on my instalment plan?
I have missed an instalment, can I still pay for it?
Can you resend my E-Tickets?
When are my payments due for my instalments?
Can I book a carer ticket?
How do I get a residents ticket for Tramlines?
How do I get to Tramlines?
Is the event accessible?
What is the line up for Tramlines?
Can I have a refund?
How do I track my order?
Forgotten booking reference number?
I have a monthly instalment ticket can I pay the rest of the payments off in full?
What food and drink is available at Tramlines?
Can I bring a bag to Tramlines?
What ticket types are available for Tramlines?
When is Tramlines?
Where is Tramlines?
Can I use my confirmation email for entry?
Can I add a child ticket to my booking?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I am due a refund but I have new card details.
Can I change the card details on my instalment plan?
I have missed an instalment, can I still pay for it?
Can you resend my E-Tickets?
When are my payments due for my instalments?
Can I book a carer ticket?
How do I get a residents ticket for Tramlines?
How do I get to Tramlines?
Is the event accessible?
What is the line up for Tramlines?
Can I have a refund?
How do I track my order?
Forgotten booking reference number?
I have a monthly instalment ticket can I pay the rest of the payments off in full?
What food and drink is available at Tramlines?
Can I bring a bag to Tramlines?
What ticket types are available for Tramlines?
When is Tramlines?
Where is Tramlines?
Can I use my confirmation email for entry?
Can I add a child ticket to my booking?