Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Do you offer reduced price tickets for those on Universal Credit?
Do you do discounts for NHS and military staff?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I book a carer ticket?
Can I bring my own food and drink to the Zoo?
I have a disability, what Membership do I buy?
I have already placed an order, can I add refund protection?
Is there parking?
How are Gold and Silver Membership different?
Can you resend my E-Tickets?
How long can I stay at the Zoo?
I’ve brought a 10/12pm ticket, do I have to be there for that exact time?
How can I buy a Membership?
How do I redeem a gift voucher?
Can I change the date of my booking?
Can I buy tickets on the gate at the Zoo?
How can I redeem my half-price Zoo tickets?
I am due a refund but I have new card details.
How do I redeem my flexi ticket?
Where is the Zoo and how do I get there?
Do you offer a discount for students?
How much are tickets to the Zoo?
Can I buy Zoo tickets and Experiences as a gift?
Can I use my Blue Peter badge to obtain free entry?
I have not received my refund.
How much does a Membership cost?
Will you be running talks and demonstrations at the Zoo?
Forgotten booking reference number?
Do you offer reduced price tickets for those on Universal Credit?
Do you do discounts for NHS and military staff?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I book a carer ticket?
Can I bring my own food and drink to the Zoo?
I have a disability, what Membership do I buy?
I have already placed an order, can I add refund protection?
Is there parking?
How are Gold and Silver Membership different?
Can you resend my E-Tickets?
How long can I stay at the Zoo?
I’ve brought a 10/12pm ticket, do I have to be there for that exact time?
How can I buy a Membership?
How do I redeem a gift voucher?
Can I change the date of my booking?
Can I buy tickets on the gate at the Zoo?
How can I redeem my half-price Zoo tickets?
I am due a refund but I have new card details.
How do I redeem my flexi ticket?
Where is the Zoo and how do I get there?
Do you offer a discount for students?
How much are tickets to the Zoo?
Can I buy Zoo tickets and Experiences as a gift?
Can I use my Blue Peter badge to obtain free entry?
I have not received my refund.
How much does a Membership cost?
Will you be running talks and demonstrations at the Zoo?
Forgotten booking reference number?